Chain Tensioner Shamefull Quality Fade on Chain Tensioner

working parts always make it nice when we --

Trying to get the supplier to send you a new one as a replacement is about as effective as breaking wind in a cyclone

it's hard to understand
but - the picture has been coming though loud and clear
better customer relations
regarding MB parts and suppliers would
COME IN VERY HANDY in times such as this..

working parts always make it nice when we --

Ride That Thing Mountainman
 
let's pretend Mountainman is rep for the day -- ok ?

it's hard to understand
but - the picture has been coming though loud and clear
better customer relations
regarding MB parts and suppliers would
COME IN VERY HANDY in times such as this..

working parts always make it nice when we --

Ride That Thing Mountainman

ok - I have had some past business experience
not to brag -- it's not a big thing
let's just see what one Mountainman rep could do ??

Dear Irish John
We here at ------- have noticed from your thread posted
regarding the tensioner recently purchashed from us
it appears not to be up to our usual quality
we are very sorry concering this matter
and wish for you to know at this time
we plan on MAKING IT RIGHT and getting you and your MB on the road ASAP
since we have only the same as you received in our shop at this time
today our friend at a local machine shop
will be making up a couple of dozen
we will have two for you in the mail tomorrow
sent special delivery to address -- same as order
no charge for replacement part or shipping...

Have a blessed day, from Mountainman
 
you're hired :)

it can be tough on an honest middleman, i'll give you that, but someone has to stand firm...fix the food-chain, then we'll all eat better, eh?

btw-you realize just how easy it would be to tool up & make a consistently decent tensioner? opportunity knocks...there's nothing like real-competition to get things rolling.
 
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Augi, Did you read the thread? I agree that it is not a "fade in quality" as the other posters in that thread also agreed the parts they got were cheap. I was just stating the fact that it doesnt matter who sells the parts Grubee, GEBE, Stanton, Etc. any manufacturer can end up with low quality parts, and what are they going to do? Not sell them. It's all about the bottom line, make as much profit as you can in a competitive market. Japanese, Chinese, American, they are all out to make as much profit as possible.
 
yes, pursuit of profit, but by different methods...and you will NEVER find fade in golden eagle's playbook.

let's please do stick to the point of "quality fade"...this topic isn't anything new, but addressing it as a serious concern sure would be.
 
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not sell them ? that is the right thing to do !

any manufacturer can end up with low quality parts, and what are they going to do? Not sell them.

well -- regarding anyone who has the big picture

that is exactly what one should do

especially at this point in time

why -- because it is a known fact now -- part is defective

and -- if someone get's hurt or killed -- chain into wheel ect..

expect a lawsuit with all involved..

we have a lawyer on site -- if seen by him -- your thoughts ??

ride that broken down thing - Mountainman
 
Not in the playbook... WHAT?

I believe I am on topic. If a shipment of tensioners, switches, throttles, whatever, comes in from a manufacturer that isnt quite up to the quality of the last shipment, because the manufacturer was able to make it for less money, IS THAT NOT FADE?
Do you honestly think they are not going to assemble and send that kit out because the components are not as good as the last shipment? Not in GEBE playbook, C'mon wake up. Its in everyones playbook.
 
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and this is you being fair? to meet yer own personal agenda, you're "implying" that gebe's using something different and cheaper (not the same as less-expensive) than previously offered, which is the underlying aspect of fade...that doesn't happen with golden eagle. not too long ago, they dumped a parts-maker that wasn't cutting it...in other words, when someone tried the fade-effect on 'em, they chose to not go with it, even tho it meant a huge delay while recovering.

stand firm no matter if it hurts...imo, that's the ethical path to honest profit. was a time, i could have durn near had my choice of almost any maker/seller to work with...i finally chose based on ethics. when i made the move, i gave up a lot of "free" stuff, and somehow i "lost" respect from many of you...but i sleep just fine nonetheless.

business 101 (used to be, anyway)...how to cut production costs without sacrificing quality? be patient, keep quality high and consistent, thereby selling more, thereby producing more. now, if we can just get other sources to see why that works in the long run, y'all would start seeing more consistency of quality with the HT without any appreciable rise in cost.

so, quit trying to compare the HT market to the usa-based companies that play by the rules...there IS no comparison. why don't YOU wake up? there are ethical people in this business who don't deserve your bashing 'em just because you take exception to my personal politics.
 
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@Irish John.
Out of curiosity man where did u get your kit & were u happy with the rest of the components.
 
And your implying that this is "business as usual" for Grubee, thats fair? Thats not "bashing"? IMHO Don Grubee has done more for the MAB in the past years than any U.S. based company, and that is to supply a small inexpensive kit that alot of people can afford, and I believe quality control is alot more difficult when your producing and selling thousands of kits rather than hundreds.

My statements are personal agenda, and yours are politics, thats pretty hypocritical.
 
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