Just to let everyone know about my experience with Bike Berry.com...
The motor I bought from Bike-Berry.com is junk and they WILL NOT replace it I submitted a report to BBB but bike berry came up with excuses. A professional mechanic stated the problems started in the clutch area and spread from there. It was junk from day one. Yes bike-berry replaced the piston and cylinder but when I shipped them the carburetor to them by their advisement, they said they never received it, And i have confirmation it was delivered to them. I did report them to the BBB and they came up with excuses and said the clutch area was from normal wear and tear and does not qualify for warranty. This engine never got to 500 miles and was only 4 months old. I had called them from the first month to tell them that the clutch was rubbing against the housing and they said due to being from China the parts were not up to specs. I hope no one else has to go through with these problems.
They also told me that 500 miles would be alot of miles and these engines are for hobby only and not for transportation.
Piratecycles1.com referred me to this site to post this issue.
I am believing that these engines will not last
Hello Everybody,
This is Jack from BikeBerry.com. As Mr. Bloom has not offered the full story, I'd like to explain the circumstances of Mr. Bloom's claim.
I'd like to start off by stating that we have made every attempt to resolve these said issues with Mr. Bloom. Mr. Bloom's complaint has an implication that the engine kit was defective right out of the box. What he fails to mention is that the engine kit was purchased over 5 months ago, on 3/2/09 and has been extensively used. In fact, his motorized bicycle is his main form of transportation and has over 500 miles on it.
On 6/16/09, Mr. Bloom had contacted us, stating that the top end of the engine had seized. At that time, we had opened a claim and approved his claim under our 6-month warranty. A new piston head, piston, a set of piston rings, bottom head gasket and top head gasket was shipped to the customer. These parts were received by the customer on 6/22/09.
On 6/25/09, Mr. Bloom once again contacted us, stating that his carburetor was defective. Per our warranty coverage, we had requested that he send the carburetor back to us for inspection. The carburetor was in fact never received and as of today, he has not provided us with this supporting confirmation number for delivery. Despite the fact that the carburetor was not received, we made an exception for Mr. Bloom and had sent a new carburetor to him as a courtesy. This replacement carburetor was shipped to him on 7/3/09 with the following USPS confirmation number: 9101805213907526872361. The replacement carburetor that was shipped to him, despite not having receiving the defective one was delivered to him on 7/7/09.
Mr. Bloom contacted us again on 7/7/09 stating that the clutch on the engine has gone bad. Now, as most of you with experience with these engine kits and in motorsports in general are aware, the wearing of a clutch is a normal wear and tear item. If you use your engine extensively, you WILL have to replace your clutch pads eventually. Just as the clutch wears out on a regular car, the clutch on a bicycle engine kit wears as well. Now, as you may suspect, normal wear and tear items are not covered under the manufactures warranty.
Even despite this, yet again, we offered as a courtesy to Mr. Bloom to have replacement clutch pads sent to him, free of charge. However, Mr. Bloom had refused this courtesy and had threaten our staff stating that if we do not give him a brand new engine, that he will contact the Better Business Bureau as well as share as much negative publicity about our company to as many people as possible.
We have explained our case to the Better Business Bureau and they have closed this case, citing that Mr. Bloom's complaint is not justified.
I hope all reading can see that, we at BikeBerry.com have done everything we can to satisfy Mr. Blooms needs, even making exceptions to our warranty coverage to help Mr. Bloom get back up and running. However, there is only so much we can do. Making threats and filing false complaints is not a good way to get what is not appropriately yours. Although we do believe in the notion that the customer is always right. As with any rule, there are always exceptions.
As we understand it, Mr. Bloom has emailed quite a few of the other sponsors on this site to let them know of his alleged "bad" experience with our company. I hope the other sponsors of this site have the opportunity to read this explanation and proceed with caution when dealing with this customer. This is simply a case of an immoral customer doing everything he can to get something for nothing.
Thanks again for reading this long posts. I hope that I have made clear that we do indeed honor our industry leading 6-month warranty. Suggestions and comments on how we handled this case are welcome.
