GEBE Customer Service

[KevinK]

GEBE seems to have very poor customer service. I have had 3 failures with the parts of the kit. 2 of those very minor but the third the failure of the main motor mount strut.
GEBE's policy seems to be that everything is the customer's fault untill you prove otherwise. Also, one must pay shipping both ways in any transaction no matter who's fault.
I will post picx on my blog of my failed parts.
So, GEBE owners or potential owners please be aware of these policies....

Kevin

 

[Member 5549]

Mount support broke ??

Wow where did the mount crack at... Man mine is like super strong.
Wonder if they changed the design ??
I have really only had one problem with mine, 2 of the fuel tank mounting bolts fell out while I was riding. I replaced them and used lock tight.
Also I now check all bolts once a month !!!!!
But other than that the gebe has been trouble free...
And super smooth !!!!

 

[augidog]

the only failure with the main mounting-strap i've ever seen is breakage at 1 of the 2 holes on top...usually due to loose nuts or very-very poor alignment...

personally, i've seen a miniscule percentage of problems with gebe parts prove out to be defective versus install or operation mistakes. i've never seen a defective mounting-strap at all, ever.

posting pics here would be helpful.

and i'm positive there's more to the story about poor service than you're relating...juls may seem gruff and tuff, but she's not about getting over on people. based on the few details in your post, i'll guess you were done a favor by having these parts replaced for ONLY shipping costs.

 

[KevinK]

nothing ever replaced

the only failure with the main mounting-strap i've ever seen is breakage at 1 of the 2 holes on top...usually due to loose nuts or very-very poor alignment...

personally, i've seen a miniscule percentage of problems with gebe parts prove out to be defective versus install or operation mistakes. i've never seen a defective mounting-strap at all, ever.

posting pics here would be helpful.

and i'm positive there's more to the story about poor service than you're relating...juls may seem gruff and tuff, but she's not about getting over on people. based on the few details in your post, i'll guess you were done a favor by having these parts replaced for ONLY shipping costs.

A spring that holds the tensioner broke. I bought a new one at ace. No big deal. The plastic engine cover broke. Not needed but I was told that there was a redesign. I don't need this part.
now the main engine support cracked not at the bolt holes but where it bends. The engine bolts were checked often.
The parts are on the way now to GEBE for there inspection. I will post pics of the failures on my blogsite. However if a part is defective they should at least pay shipping with the replacement back. So I so far have had no service whatsoever. Just saying...
Either way I need the main engine support bracket.

Kevin

 

[augidog]

spring broke so fast? i have no guess or explaination for that one...mine last thousands of miles, even with my off-center handcut drive-ring giving it a real thrashing.

i don't use a cover...but i know they could use a little beefing up...by the same token, i have seen some of them last a good long time under mellow conditions.

if a strap broke anywhere other than a hole, i'd think faulty part alright...if that's the case, i say count on satisfactory resolution based on my experience. the couple times i or my compadres needed warranty help, we were not charged shipping for the replacement item.

i have no clue how things went between you & the office, but your post suggests some tension...julia has seen & heard it all, and will require proof...but give her benefit of doubt that she won't shirk or dodge responsibility to the customer in the long run.

i know you want your bike up & running, nobody can help you relax about that, but try to be patient...i think it will work out.

please, keep us posted.

 

[KevinK]

www.thekettle-morainebiker.blogspot.com

Augidog,

Pix and comments on my blog.
Honestly I am not mad at all. They just do not seem to want to work with me on getting this part to me.
I seem to be untrustworthy.
If I need to pay for the part fine. Take my personal check or my charge card without the paypal bull****.
Take a look at my high rez pics and tell me what you think.

Kevin

 

[augidog]

well, you seemed mad...the "poor service" comments imo are a bit premature for the situation...if i understand correctly they don't yet have the parts for inspection?

anyways...in the past i have pre-purchased the replacement part (tanaka gastank w/factory flaw) and then recieved prompt credit when they assertained it was in fact defective.

at times, i have even been given a bonus for my trouble & time...i know others have, also.

could you not make an online creditcard purchase of the strap? that would be news to me if not.

granted, i've done a lot of business with GEBE, so i am prolly more relaxed about such matters than a new customer would be...but you'll be treated fairly...online purchasing (of anything) does have it's pitfalls for the buyer, such as return shipping costs & delays...drives me crazy sometimes, too.

but, Golden Eagle will not burn you.

re: my comments on the damage...truthfully, i'd want to see pics before disassembly before forming an opinion.

 

[KevinK]

well, you seemed mad...the "poor service" comments imo are a bit premature for the situation...if i understand correctly they don't yet have the parts for inspection?

anyways...in the past i have pre-purchased the replacement part (tanaka gastank w/factory flaw) and then recieved prompt credit when they assertained it was in fact defective.

at times, i have even been given a bonus for my trouble & time...i know others have, also.

could you not make an online creditcard purchase of the strap? that would be news to me if not.

granted, i've done a lot of business with GEBE, so i am prolly more relaxed about such matters than a new customer would be...but you'll be treated fairly...online purchasing (of anything) does have it's pitfalls for the buyer, such as return shipping costs & delays...drives me crazy sometimes, too.

but, Golden Eagle will not burn you.

re: my comments on the damage...truthfully, i'd want to see pics before disassembly before forming an opinion.

Won't take my credit card with a 20000 dollar balance. Won't take a personal check till it clears for two weeks. I have to get a bank check. Huge hassel for me.
What is on my blog is what happened so that others can be aware. I will put a personal check in the mail tommorow and then wait two weeks for my part. No buddy I deal with does business this way Augi...
Just saying. I need the part so I guess I have to play there game. So, I guess I have to drive 60 miles round trip to the bank for that check plus a couple days for it to get there and a couple of days to get it back. I asked them to just send me the part and will settle up. If its my fault fine I'll pay. But know no slack whatsoever just to get me back on the road. That's poor customer service. And to put it to you as you put it to me I would never "screw over" GEBE. No business relationship possible here I guess.
So bottom line I have to waste a bunch of time over this.

Kevin

 

[augidog]

not much else i can say, Kevin...

it just seemed like you may be summing up a situation that hasn't run its' course yet...noone i've ever done business with online has ever fronted me replacement parts.

 

[BiMoPed]

not much else i can say, Kevin...

it just seemed like you may be summing up a situation that hasn't run its' course yet...noone i've ever done business with online has ever fronted me replacement parts.

I know of several instances where Bicycle-Engines.com has sent out replacement parts upon just seeing pics of a defective part.
They did not require the defective part to be sent back and did not charge for shipping.
Also BikeMotorParts has service on this level....and even EZ Motorbike has sent parts
quickly without getting the defective parts back first with no shipping charges.

I saw the pics and that part was defective. Get him back on the road!
http://thekettle-morainebiker.blogspot.com/2010/11/blog-post_09.html

If they have PayPal they should be able to take a CC or just send a
Postal Money order. They are as good as cash.