The attached PDF will give you an idea of how at least ONE of Kyle Craw's customers was treated. It's pretty scary. Proceed with caution.
I'm going to chime in here and say I think it's bad form to post anonymous horror stories.
I have no dog in this fight, have never done business with Helio, and have no idea who Arlene1991 is. But unless the .PDF was written by you, Arlene1991, then you owe Helio an apology.
It's impossible to evaluate a complaint without knowing who wrote it and the circumstances surrounding it. As someone who has dealt with the retail public, I've personally seen some of the bizarre and outright destructive things people have done to merchandise, and then heard the outlandish lies they told to cover it up.
Now it's also entirely possible that everything in that .PDF is true. Or it could be a competitor trying to discredit Helio. Or a former employee with an axe to grind. Except without any background or author, it's absolutely impossible to tell. Which is why you don't pass along anonymous stuff like that.
Arlene1991, that was a jerk move on your part.
Hey, I'm all for letting people know when Vendors Go Bad. In fact, I've got a few small "test" orders right now with a couple of vendors who are very active on MBc. And trust me, if I get screwed I'm going to complain loud and long right here. But my complaints will be first person, and all facts verifiable. They won't be the "I saw this guy on another board who said he saw some other guy whose brother-in-law's sister's boyfriend's mother said this guy told her that....."
So, you got a story about something that happened to you? Post it. But if it's just something you saw somewhere else, forget it.