Does Station-inc ever answer?

Discussion in 'Spare Parts, Tools & Product Developement' started by Unregistered, Jul 29, 2008.

  1. Unregistered

    Unregistered Guest

    Ater a month and about 8 emails I still get no answer. Is there a secret to getting a reply. I have cash in hand am ready to buy. I called once before and the guy who answered seemed annoyed but answered my question and said what I wanted should be in stock in about a week. So here I sit waiting for a reply email. I don't have long distance phone service so I didn't want to call again because I'd have to buy a new phone card. I thought thats why they had e-mail anyways.

  2. Irish John

    Irish John Guest

    I know what you mean. I bought 5 sprockets from Kings Motor Bikes 10 days ago and am still waiting for confirmation of my order which I made on the internet. Phoned them up in Florida and got a nasty nasal recording saying "we don't answer calls cos the average call lasts 8 minutes". We have a word in Australia for people like that but I'm sure you do too.
  3. Mountainman

    Mountainman Active Member

    If you know how to do it - you can order online from Station.. I am not real sharp with my computer - so I ordered over the phone.. Keep trying - it's worth it -- from one happy customer --- Mountainman
  4. crazygringo

    crazygringo Member

    It's weird but it seems none of the vendors like returning emails or answering phones.
    It's not just Stanton INC. you would think they would answer rather than just listen to it ring all day.

    You might want to ask your question here. Maybe someone here can answer.


    If you were to ask. How long does it take to get a motor from vendor X? they might reply "They sent mine in less than 30 days."

    anyway Good luck
  5. loquin

    loquin Active Member

    Offhand, I don't think that Dave is really ... comfortable... with technology. :) When you talk to him, he's very helpful, but, with email, less so. That's about the only knock with his business that I've heard. The quality of his stuff is excellent, and everything I've ever ordered from him has shipped quickly.
    Last edited: Aug 11, 2008
  6. stude13

    stude13 Active Member

    hey; you know the old--if you cant say anything--do you have a name or a home? there are no laws saying the man has to do anything on your schedule.
  7. kerf

    kerf Guest

    I don't know how comfortable he is but a while back, over a weekend we exchanged several emails on a idea I had. I believe his email may have fallen victim to business pressures. With a big increase in demand would come a big increase in email, maybe more than he could answer.
  8. fetor56

    fetor56 Guest

    A few of us(including me) have had BIG problems with communications with David but unfortunately there's nothing u can do about it....he's got nothing to do with MBc or any other forum that i know of.
    In his defence though he said he had been sick & when my deal for 3 engines went through it was entirely satisfactory....he boxed the 3 engines in one crate & underestimated the value for customs.
    Keep trying man,he's worth it.
  9. wanger

    wanger Guest

    if these people are sponsors delete there sponsor links on left hand side and see how they like no references referrals from this site probably take 1 week 2 get act together if not NO GREAT LOSS and find someone who deserves these privelages3
  10. kerf

    kerf Guest

    You do without his products, I'm sure his customers will deal with the aggravation.
  11. B.K. Hosken

    B.K. Hosken Member

    I emailed Staton asking for a recommendation of friction drive kit for my recumbent bike a week response yet.
  12. Irish John

    Irish John Guest

    I have a friend who wants me to build her a Staton NuVinci on a dual suspension mountain bike like what Sir Jakesus has but on a better model bike. I'd hoped to ask Staton for advice on the best model to use as a host but I think I'd be disappointed with the lack of response. I can always ask people here on a thread then order directly online I suppose.
  13. B.K. Hosken

    B.K. Hosken Member

    I emailed them for advice on what model to get for my Rans Rocket. It's been 2 weeks or response. Better call them and ask your question.
  14. loquin

    loquin Active Member

    I spoke to Dave Staton a few days ago. He said that he's swamped with business now.

    That being said, he replied to my original (email) question within a few hours, asking that I call him to clarify.
  15. Staton

    I have called Staton on the phone 2 times. Got to talk to David 2 times. I also sent 2 Emails to david and got 2 emails with the answers to my 2 ??s .
    I don't think David likes to recommend one bike over another. Lets face it, his kits require a certain degree of mechanical ability and in cases involving Full Susp MTB's and recumbents [trikes andtwo wheelers] a lot of creativeness
  16. Mountainman

    Mountainman Active Member

    yes - that would probably be the best way to go Irish John

    since my first post here I ordered some extra parts
    that e-mail is something else with them

    good thing that I didn't need those parts soon
    just some back up stuff -- finally came in

    there is a note here:
    that MB sure runs good - shouldn't need much - once we have it in hand

    so as to -- Ride That Thing - Mountainman