Got Screwed on my purchase

Discussion in 'Dealer Reviews' started by rbvideo, Aug 3, 2009.

  1. rbvideo

    rbvideo New Member

    Just to let everyone know about my experience with Bike Berry.com...
    The motor I bought from Bike-Berry.com is junk and they WILL NOT replace it I submitted a report to BBB but bike berry came up with excuses. A professional mechanic stated the problems started in the clutch area and spread from there. It was junk from day one. Yes bike-berry replaced the piston and cylinder but when I shipped them the carburetor to them by their advisement, they said they never received it, And i have confirmation it was delivered to them. I did report them to the BBB and they came up with excuses and said the clutch area was from normal wear and tear and does not qualify for warranty. This engine never got to 500 miles and was only 4 months old. I had called them from the first month to tell them that the clutch was rubbing against the housing and they said due to being from China the parts were not up to specs. I hope no one else has to go through with these problems.

    They also told me that 500 miles would be alot of miles and these engines are for hobby only and not for transportation.


    Piratecycles1.com referred me to this site to post this issue.

    I am believing that these engines will not last
     
    Moisstink likes this.

  2. Pablo

    Pablo Motored Bikes Sponsor

    As I said in my email, for $150 for full engine kit one should not have high expectations. These engines are all about what you put into them at first before you can even expect to ride with reliability. It's like building a kit which requires user input (time, resources, brains) then you can expect miles of smiles.

    Too bad you didn't know about the MB sites before you started.

    There is a review section for sponsors.

    http://www.motoredbikes.com/forumdisplay.php?f=109
     
    Last edited: Aug 3, 2009
  3. moondog

    moondog Member

    If it's a roundhead 48cc I have high expectations. I bought my first one from revolution cycles over a year and a half ago. Ended up selling it to a friend that is 275 lbs.

    He drives the **** out of it. Still runs strong.

    I rode out with a fellow this weekend that has been running one for over two years. It's his only ride. He takes trips around Florida on it.

    48cc roundhead. I bought my last one from zone 8.

    Much loved motor. :grin5:

    http://www.pistonbikes.com/ProductDetails.asp?ProductCode=1GRU48SH&click=386

    http://www.bikeberry.com/grubee-starfire-48cc-bicycle-engine-kit-epa-certified.html
     
    Last edited: Aug 3, 2009
  4. graucho

    graucho Active Member

    Welcome to the group. You have lots of reading to do here on your motor issues. Like stated, I too wish you could have been here before your purchase. I don't know if its the kit from Bike-Berry.com, more so the luck of the draw with the HT kit. Anyways i'm glad you found us. Hang around. There's lots of valuable info here.
     
  5. Skyliner70cc

    Skyliner70cc Active Member

    I recall bikeberry slamming me for posting that I had heard that they didn't honor their warranty. sounds like another example.

    I buy from boygofast from Ebay. For about 100 bucks you get an engine, no warranty, no customer service, and equally reliable engines.
     
    Moisstink likes this.
  6. BikeBerry.com

    BikeBerry.com New Member

    Hello Everybody,

    This is Jack from BikeBerry.com. As Mr. Bloom has not offered the full story, I'd like to explain the circumstances of Mr. Bloom's claim.

    I'd like to start off by stating that we have made every attempt to resolve these said issues with Mr. Bloom. Mr. Bloom's complaint has an implication that the engine kit was defective right out of the box. What he fails to mention is that the engine kit was purchased over 5 months ago, on 3/2/09 and has been extensively used. In fact, his motorized bicycle is his main form of transportation and has over 500 miles on it.

    On 6/16/09, Mr. Bloom had contacted us, stating that the top end of the engine had seized. At that time, we had opened a claim and approved his claim under our 6-month warranty. A new piston head, piston, a set of piston rings, bottom head gasket and top head gasket was shipped to the customer. These parts were received by the customer on 6/22/09.

    On 6/25/09, Mr. Bloom once again contacted us, stating that his carburetor was defective. Per our warranty coverage, we had requested that he send the carburetor back to us for inspection. The carburetor was in fact never received and as of today, he has not provided us with this supporting confirmation number for delivery. Despite the fact that the carburetor was not received, we made an exception for Mr. Bloom and had sent a new carburetor to him as a courtesy. This replacement carburetor was shipped to him on 7/3/09 with the following USPS confirmation number: 9101805213907526872361. The replacement carburetor that was shipped to him, despite not having receiving the defective one was delivered to him on 7/7/09.

    Mr. Bloom contacted us again on 7/7/09 stating that the clutch on the engine has gone bad. Now, as most of you with experience with these engine kits and in motorsports in general are aware, the wearing of a clutch is a normal wear and tear item. If you use your engine extensively, you WILL have to replace your clutch pads eventually. Just as the clutch wears out on a regular car, the clutch on a bicycle engine kit wears as well. Now, as you may suspect, normal wear and tear items are not covered under the manufactures warranty.

    Even despite this, yet again, we offered as a courtesy to Mr. Bloom to have replacement clutch pads sent to him, free of charge. However, Mr. Bloom had refused this courtesy and had threaten our staff stating that if we do not give him a brand new engine, that he will contact the Better Business Bureau as well as share as much negative publicity about our company to as many people as possible.

    We have explained our case to the Better Business Bureau and they have closed this case, citing that Mr. Bloom's complaint is not justified.

    I hope all reading can see that, we at BikeBerry.com have done everything we can to satisfy Mr. Blooms needs, even making exceptions to our warranty coverage to help Mr. Bloom get back up and running. However, there is only so much we can do. Making threats and filing false complaints is not a good way to get what is not appropriately yours. Although we do believe in the notion that the customer is always right. As with any rule, there are always exceptions.

    As we understand it, Mr. Bloom has emailed quite a few of the other sponsors on this site to let them know of his alleged "bad" experience with our company. I hope the other sponsors of this site have the opportunity to read this explanation and proceed with caution when dealing with this customer. This is simply a case of an immoral customer doing everything he can to get something for nothing.

    Thanks again for reading this long posts. I hope that I have made clear that we do indeed honor our industry leading 6-month warranty. Suggestions and comments on how we handled this case are welcome.
     
  7. fetor56

    fetor56 Guest

    Sounds like Mr Bloom would be better-off with a 4-stroke...or motorbike/motorscooter.
     
  8. arceeguy

    arceeguy Active Member

    Hey Bikeberry - good to hear the other side of the story.

    We are kind of used to people joining here just to trash a retailer - then they go away forever after they feel their mission has been accomplished.

    It is only when long time members have a beef with a vendor does it raise an eyebrow.
     
  9. lordoflightaz

    lordoflightaz Member

    Sure sounds to me like you (bikeberry) did right by the customer. I will remember that.

    I will say you probably should have left out some of the customer specific details.
     
  10. give me vtec

    give me vtec Active Member

    wow..you guys sent him all that stuff??? I would have been happy the engine lasted 500 miles... I would have been thrilled to get a free rebuild kit, clutch, and carb??? Sounds like my next engine is coming from bikeberry.com.

    rbvideo... you gotta get over this. If they sent you all that stuff you should consider that AAA rated service and be ashamed of yourself for trying to give these people a bad name.
     
  11. Mountainman

    Mountainman Active Member

    not for the common rider who wants to ride THING

    that's a sad statement
    many would expect more of a ride than that
    it's good the word is getting out to some

    do not have high expections regarding the HT

    HT = a fun ride when you can get it !!

    MM
     
  12. bluegoatwoods

    bluegoatwoods Well-Known Member

    I don't really think it's such a sad statement, Mountainman. $150.00 is little more than chump change. (This coming from someone who is not particularly wealthy, I might add)

    My 2 HTs have been pulling me (and some pretty heavy loads) for a year and a half or so now and they show no sign of giving up. I think they cost me about $175 each, after shipping.

    But I'm veering off my point; for $150 getting one riding season would not be unreasonable. And it looks like, with proper care, most of these engines do better than that.

    I'd call that a bargain..........
     
  13. Mountainman

    Mountainman Active Member

    just comparing HT's to my local bought weed wackers

    I do admit bluegoatwoods -- I woke up on the other side of the bed this morning
    so if we may -- let's look at this THING in just a little different light
    let's see -- a motor bike ride to me is worth at least 10 dollars for each good ride
    so in 15 rides a Happy Time would pay for itself -- right ??
    that's right Mountainman -- if one only get's 15 rides from the HT -- it was worth it..

    here's my main problem
    I am comparing these THINGS to any other small engine
    bought at if we may say -- Home Depot or even Sears
    small weed wachers just for instance
    run for a lot -- lot longer time than any HT -- and cost no more ???

    hoping here that some of those companies in time will turn out some MB engines

    MM
     
    Last edited: Aug 9, 2009
  14. Pablo

    Pablo Motored Bikes Sponsor

    It is sad - but I didn't mean it that deeply. I just meant really $150 is a starting point for improvement! :jester:
     
  15. Moray111

    Moray111 New Member

    I had bought the 80 cc flying horse and within 1/2 mile the motor stopes working , I've followed all the steps of adjusting the carb , testing the coil , checking the float and to no avail it won't work. Customer support seems to want to help but I'd just like to return it. I haven't even had it two weeks but all they want is for me to figure out what part is malfunctioning so they can send me a new one. I'm not an expert mechanic but I am a HVAC mechanic so if I can't figure it out then the regular customer certainly can't. If I buy a tv from the store or a car and it didn't work I should be able to return it. I'm gonna try BBB and look at the lemon laws closely . I don't recommend buying at this time.
     
    Moisstink likes this.
  16. Moray111

    Moray111 New Member

    Engine management meaning a better coil or carb?
     
  17. Stoltzee

    Stoltzee Member

    Yes this is a hobby for mechanically inclined persons with knowledge of internal combustion engines, and like to have something to work on. My little HS 142f is a year old now, and I've finally got to the point where its purring like a kitten. When i first attached the qmatic transmission I went up a really steep grade and developed an engine knock. (Talk about bogging). Did the main bearing spin, I don't know, but the knock went away the next day. That's called "luck."
    I enjoy the challenge of making things work better, and keep working for as long as possible. I think I spend more time figuring things out than I do riding. Budget accommodating of course.
     
  18. butterbean

    butterbean Well-Known Member

    To me, this is much more than just a hobby. Its not only my main source of transportation, its my passion. If you want reliability, I might suggest using an engine with higher quality components. These little two strokes are ok for the money, but the major weak points of these kits are the ignitions and carburetors. I've had to do many things to my bike, but rarely have to mess with the carb, and never the engine itself. I'm using a 98cc minibike engine, and this bike has gotten me back and forth to work every day for the past six months, except for one time that I had a fuel flow issue due to an improper petcock installation on the carburetor, which was my fault to begin with. My last two stroke sat more than it got ridden, and after I installed a few performance parts, I took it for one short test ride and the ignition blew. Tinkering is fine, but when you need to get to work every day, you cant have something thats going to break down every week. I know some guys can get these two strokes running reliably, but I personally prefer a 4 stroke for reliabity.
     
  19. Stoltzee

    Stoltzee Member

    I guess there's a reason you never see 2 stroke lawn mowers for sale anymore, or generators, pressure washers, etc...

    I originally started my bike project as transportation, but discovered that its not feasible for where I live in Southern California. Too much traffic, and stop and go traffic.
     
  20. keatonx

    keatonx Member

    If the same ignition and carb was installed on a 4 stroke engine (with the right adjustments of course) it would be just as bad. 2 stroke mower engines are supposed to be really long lasting. Also, I have a 140cc tecumseh 2 stroke on one of my bikes and it is insanely powerful, makes full torque right from the rpm where it won't stall! They we're discontinued due to emissions; tons of lawn maintenance guys still use the lawnboy and tec. 2 cycles.

    People also always assume that the 2 cycle mowers make less torque at low rpm, which is true in theory, but in reality they can be tuned for max torque at low rpms more than a 4 stroke can.
     
    sublunacy likes this.
Loading...