How Huffy deals with a problem

Discussion in 'Spare Parts, Tools & Product Developement' started by Sgt. Howard, Aug 5, 2011.

  1. Sgt. Howard

    Sgt. Howard Member

    When I got my six bikes from WalMart online, one had a crunched fender and another had a spoke in the rear rim that had no threading- seriouse, it was in place but could not attatch and was loose in the spokenut. I called WalMart and they sent me to Huffy's 'missing parts' line. I mentioned that I had a damaged piece and an incomplete one. They took the bike model number of each bike- they sent me a new fender without asking for the old one back. They could not send a spoke however- they sent me a whole new wheel! If that isn't customer service then I have no grasp of the concept.
    the Old Sgt.
     

  2. wbuttry

    wbuttry Member

    excellent huffy doing what they need to do now to keep business
     
  3. happycheapskate

    happycheapskate Active Member

    That's good. If they are going to make weak bikes, at least they have customer support.
     
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