It's best to CALL station-inc.

Discussion in 'Dealer Reviews' started by tinman, Aug 2, 2008.

  1. tinman

    tinman New Member

    If you need info on anything they sell it is better to call on the phone, Station-inc does not seem to answer emails. over the last month I have sent numerous emails requesting some info, which Dave told me to do on the phone< and still recieved no reply. I have also seen others make comment of this in other posts.

    Staton_inc sells on ebay under motorizedfunproducts and the same is true there. His rating has dropped to 95 on the feedback rating with 2 complaints today on lack of comunication.

    I find it hard to believe that I have to beg someone for a simply reply so I can make the decision on which kit I need. Being that what I am ordering is over $700 I don't think thats to much to ask.

    I guess I will go with the cheaper kit he offers since I have the info I need on that one. I'll call my order in since he does answer the phone. Or Hmmmmmm.......Maybee I'll just buy a different style kit from a dealer who wants to make a sale.
     

  2. kerf

    kerf Guest

    If you buy from another, that will be good as it will leave more Staton kits for me to buy. As I only want the best, I don't mind a little inconvenience to get it.
     
  3. nwguy

    nwguy Guest

    Yes, it is best to call them. I've dealt with David Staton on and off for about 7 years now, and have found a phone call is better when buying anything but simple parts. That being said, they do sell very good stuff. I love their gear reducer.
     
  4. Nuttsy

    Nuttsy Member

    Staton--Good kit; Poor quality incedental parts; Crappy customer service.
    My opinion only.
    Oh, and snotty attitude.
     
  5. Unhappy Time

    Unhappy Time New Member


    Really? What do you mean by incedental?
     
  6. jg767

    jg767 Member

    I justgot my new staton chain drive kit after waiting 3 weeks. Well worth it. I also have a gebe kit, and although it's pretty good, it is still 2nd to the staton as far as durability and quality. I opened up the gear box and was very much impressed with the quality. I quite understand statons willingness to give it a lifetime warranty! Anyhow, I would be patient with him , allthe dealers are in the same boat, dax is behind, golden eagle is swamped, 6 weeks wait I believe, you can't go wrong with staton. Hang in there!
     
  7. Happy Valley

    Happy Valley Active Member

    Soup nazi: No soup for you!

    Winter's coming boys and I hope these dealers remember to thank those who tout their product on the way up 'cause we'll see'em on the way down.

    I got my kit, it's good and I'll say this for him, it came in 5 days....AFTER I canceled the order because no followup on questions, no returned emails, no one to answer the phone and a misdirection in ebay/website pricing.

    Just cancel your order and he'll ship it right out to ya.:rolleyes:
     
  8. Happy Valley

    Happy Valley Active Member

    He probably means incidental as in kill switches and throttle levers.....but now I'm reading about friction drive spindles snapping supposedly because they're "over hardened" too.
     
  9. Nuttsy

    Nuttsy Member

    Yep, That's exactly what I meant. And bearings too. I had one go out after about 300 miles. Squealed like a pig! Maybe due to getting caught in a rain. Maybe not. Others have posted similar...~500 miles. That leaves only the mouting setup as the Staton part of the equation. That part is good and solid.
    Seems like a GOOD business person would want to use quality parts and handle their customers better than what I experienced. I guess Ol' Dave is a better builder than a businessman.
    Again, my opinions only.
    WC
     
  10. kerf

    kerf Guest

    Nobody's twisting your arm to buy from him, go back to Crappy Time.
     
  11. Happy Valley

    Happy Valley Active Member

    No need to go back to something I avoided to begin with.

    I got no axes to grind either way, I'm an end user and not a vendor so no doubt who's side I'll be on and I thought that was one of the purposes of this site.

    The Staton chain drive gearboxes are bulletproof and, depending if you like that look and design, industrial.

    I've thought that to be true of the friction drives as well.

    I have a new Staton friction drive sitting in a box in my shop that I bought for my wife to use, she's a small person and not a heavy user.

    I'll always try to be fair in my assessments of products and given the choice I'll buy American. But I'll guarantee one thing, if she has a drive spindle snap after 2 miles or 120 miles as two recent users did, this won't be the last I have to say about it.:grin:
     
  12. Nuttsy

    Nuttsy Member

    Who said their arm was being twisted? I was asked to explain something and I did and related my frustration about it. It was my first ever bike kit. I chose it for its simplicity, my particular bike setup, and cost.
    I can't "go back to Crappy Time" never had one and wouldn't choose one.
     
  13. kerf

    kerf Guest

    That's the whole point, after you've been around the block a few times (Revolution Cycles, etc.) Staton might seem pretty good. I've got three friction drives, worn out two engines, replaced a couple of bearings but that's it. His kill switches, and thumb throttles all worked fine. Thumb throttles aren't my cup of tea so I switched to his twist. Thumb units work fine just not comfortable for long rides. I've worn rollers out but never broken one, probably is a bad heat treat batch, it happens. David is not a big box store, every time I've called he's the one that answers so I imagine other employees are few. Until you've run a small business, (I do) you don't understand the issues of becoming overwhelmed with business. Increased business doesn't automatically cover the overhead of additional employees, let alone having to stop and train them. I've had calls I didn't return and jobs I've turned down, simply because when you're working 16 hour days, there's just not much left.
     
  14. Happy Valley

    Happy Valley Active Member

    Been around the block....quite a few times in my three score years.
    Have my own small business now, had a few.
    Being overwhelmed by business is a good problem to have, beats the alternative.
    Most people guard against failure, I've seen a few beaten by success.
    No axes to grind.
     
  15. r5579

    r5579 Member

    So once you all ordered your kit from Staton, did you receive a shipping/tracking number from him via email?
    Or did the kit just suddenly show up one day?
     
  16. stringer

    stringer Banned

    Tracking numbers received via email when items were shipped.
     
  17. r5579

    r5579 Member

    Thats what I was afraid of.
    There have been delays with my kit already because he "forgot" to write it down.
    Told me that it would definitely ship last Friday, but I haven't received any kind of tracking number.
     
  18. stringer

    stringer Banned

    Yes it's quite unfortunate he is not a better businessman. It can be very nerve-wracking at times.

    In my case, it was worth putting up with the BS to get a better quality kit. However I can definately see where it would not be worth the aggravation for some.
     
  19. Warner

    Warner Member

    I read a lot of stories about long waits and poor communication, so I was prepared for the worst having dealt with this before....and the story was the same - "it's worth it to wait for quality". And guess what? It's true. Here's the questions I ask of myself:

    Was the communication from Staton ****-poor? Yep.

    Did it surprise me? Nope.

    Would I order from someone else who had better customer service and an equally quality product? Yep.

    Is there anyone who offers and equally good product that has great customer service or faster ship times? Nope.

    Did my kit come within 10 days of placing my order? Yep.

    Would I buy from Staton again? Absolutely.



    Warner
     
  20. Nuttsy

    Nuttsy Member

    Yep, tracking no. after UPS pick-up.
     
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