Mount GEBE on an actual rack?

Discussion in 'Rack Mounted Engines' started by nightrider, Jul 31, 2010.

  1. nightrider

    nightrider New Member

    I've got an old GEBE and my new bike has a bolt-on derailleur hanger that has a protruding bolt, so the mounting strap won't fit over the axle. The bike does have rear rack mounting bosses, though, so I can mount an old rear rack. Is there any reason I can't mount the GEBE on the rack's shelf? Too much stress?

    I'm really not happy with my GEBE. If I hadn't spent so much money on it, I would just throw it out. It pops the bearing on the gear/belt side often because the circlip doesn't stay put. The current design with the bolt-on bell housing might be better than the old bell welded to the bracket, but I'm not about to pay GEBE another $200+ just because they put out a badly designed product in the first place. Their customer service isn't good. I called to ask if there was a retaining groove for the circlip and at first the woman on the line didn't even want to let me talk to anybody. She said there was no way to tell if I was an actual customer. Would I friggin' care about that detail if I wasn't an owner? The guy she finally gave the phone to (after loudly saying "this guy is very rude"; you pay over $600 for an item that doesn't work properly then tell me you don't have a right to be upset) claimed there is a groove machined in it, but a friend who used to work in a machine shop inspected it and said he found no trace of a groove. I've tried everything I can think of including superglue and epoxy, but nothing holds that circlip in. Going to mount a thin stainless strip over the bearing next with a couple of nuts and bolts so there's no way the bearing can pop out. It's no fun taking everything apart in order to re-seat the bearing when you're 20 miles from home, and even less fun knowing it probably will pop out another 2-3 times more on the way home.
     

  2. 5-7HEAVEN

    5-7HEAVEN Guest

    1. Yes, try to bolt/modify the mounts onto the rear rack mounting bosses on the dropout. Other users have done that. Makes for an easier tire/wheel change.

    2. Do not mount the GEBE on an actual rack.

    3. Be nice. :whistling:

    If ya can't be civil on the phone, contact GEBE with a gentle message asking for assistance. They've seen it all, maybe can swap your defective part for another.
     
    Last edited by a moderator: Jul 31, 2010
  3. nightrider

    nightrider New Member

    I did start out civil. But when a company starts a call asking for assistance with something along the lines of "Who are you? We don't know who you are so we won't tell you anything. What's your order number?" my patience wears very thin very quickly. If you're running a business and your customer already has a problem, don't make the situation any worse than it already is. Just find out what the problem is and try to work from there. I didn't demand parts or a refund, just told her I had questions. Is that so bad? The customer isn't always right, but they pay the bills. Ticking off a customer so they never do business with you again is just plain stupid. That's common sense, and if anybody at my company acted like this woman, she would be fired. If you're going to badmouth customers, at least do so after you're off the phone. Her attitude probably cost GEBE several customers because I've had people who seemed very interested in buying one but I specifically directed them to other companies to spare them the problems I suffered.

    I don't think GEBE will do anything about it because it's a few years old. I haven't even used the motor much in the last couple of years simply because I didn't want to deal with the hassle of the on-road breakdown. It sat out an entire year a while back. If I could find a bolt-on 52mm bell housing, I'd chuck that GEBE assembly into the scrap heap in an instant. It's just not well-designed.
     
    Last edited: Jul 31, 2010
  4. vegaspaddy

    vegaspaddy Member

  5. 5-7HEAVEN

    5-7HEAVEN Guest

    :idea:You could have a machinist cut the groove for the circlip to fix your bearing problem.
     
  6. nightrider

    nightrider New Member

    That's a possibility, if I can find a cooperative machine shop.

    As for my feelings about GEBE, I see now that I'm not the only person who has had problems with them. The first couple of messages in Starrmans15's thread shows that others have not had favorable experiences, particularly with the woman who's apparently "Julia."
     
  7. 5-7HEAVEN

    5-7HEAVEN Guest

    I've purchased a few items via online and email from GEBE and was treated very nicely.

    JMO, although you might feel justified in venting your frustration and Julia might have handled the situation inappropriately, many times it's best to let stuff like this slide off your back.

    Life is too short to have this encounter waste your time and energy.

    Even if you're right or assume that you're right...let it go.

    More than likely you've already persuaded someone here not to consider GEBE.
     
  8. nightrider

    nightrider New Member

    You misunderstand. I'm not trying to hurt their business. That would be petty. But I am trying to let prospective buyers know that they may not get what they expect from GEBE in terms of hardware or customer service. It was an expensive lesson for me to learn.
     
  9. professor

    professor Active Member

    Nightrider, I have "machined" grooves in a shaft for an "O" ring with the part chucked up in a drill press using a hack saw and a file. A hand drill clamped (carefully) in a vise will also do, For a groove, all you need is the hack saw. You need to figure out how deep to go.
     
  10. 5-7HEAVEN

    5-7HEAVEN Guest

    with somethi
     
    Last edited by a moderator: Aug 6, 2010
  11. fm2200

    fm2200 Member

    I think that nightrider has a valid point about the phone conversation. Why would anyone become that defensive when someone is calling about a problem with there product. The system they sell is not perfect, judging from posts I have read. Yet Bamabike had used his bike extensively to travel thousands of miles, maybe he omitted any problems that he had experienced, with regards to what was mentioned. I would be really confused/angry if I had the same experience that nightrider encountered.
     
  12. Zev0

    Zev0 Member

    I am a GEBE system user and have had nothing but OUTSTANDING phone service and customer service from anyone involved with GEBE. I have thousands of miles of no problems with my GEBE and I personally know Augidog who had 10s of thousands of miles with his GEBE and has no problems. Yes, there may be a occasional problem as with anything. But I personally know hundreds of people who use GEBE equipment and have nothing but the best to say of the service, equipment and personnel of the company.
     
  13. vegaspaddy

    vegaspaddy Member

    second that zevo,

    and like nightrider said its printed in black and white......

    Her attitude probably cost GEBE several customers because I've had people who seemed very interested in buying one but I specifically directed them to other companies to spare them the problems I suffered

    You misunderstand. I'm not trying to hurt their business. That would be petty

    as pointed out by second heaven....

    forgive me for jumping to conclusions but whos calling who PETTY.... if your GEBE system doesnt fit your bike maybe you could use a different donor bike or like everyone else has mentioned, mounting it to the rackmount eyelets would solve all your problems...unless i am misreading your problem
     
  14. arty dave

    arty dave New Member

    ...hmmm dont know if its very helpful or useful to keep pointing out nightriders earlier post. People say stuff they don't mean all the time when they're venting.
    Sure he said some stuff in black and white that sounded bad, but hey, you probly have too, I know I have.

    For NOW nightrider seems interested in making his GEBE work, plus has tried to make some form of amends. We COULD move forward in a positive way and help the dude out.
     
  15. 5-7HEAVEN

    5-7HEAVEN Guest

    Right on, arty dave! I myself have put foot in mouth many times.

    I like solving mechanical problems.

    1. Cut a groove for a bearing retainer.

    2. Mount rear supports to frame stays, not axle.

    3. Chill, and enjoy the many thousands of miles of enjoyment on your GEBE machine.:jester:

    We can all learn from everyone else's predicaments. Not as painful as direct involvement.
     
  16. TREEWK

    TREEWK Member

    imho

    The snap ring groove has to be cut straight and square or the snap ring will not stay in the groove. May need a machinist with lathe.

    When racing, the pistons that had snap ring`s holding the wrist pin`s in, the snap ring`s had a sharp edge and a rounded edge. The sharp edge had to be outward or the snap ring would pop out and wear 2 grooves in the cyclinder wall.

    The snap rings that i have looked at lately seem to be the same on both sides. Must be a new or different manufacturing method.
     
  17. vegaspaddy

    vegaspaddy Member

    oh so true arty dave, everyone loves to vent and i guess having a forum like this is the easiest and most convenient place to let of steam.

    Nightrider if you havnt found a solution yet, maybe posting some pics of the problem will help members see the trouble your having....
     
  18. arty dave

    arty dave New Member

    Yeah there's that :D
    But also this rack-mounted forum is really the only forum for GEBE owners that I know of. So we gots to stick together people :cool: I hardly visit the 'other' forum coz there's not much GEBE action there. Some good people tho. But lots of helpful GEBE info here.
    OK group hug over. :grin5:

    Hows the fixin coming along nightrider?
     
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