Hi there and thank you for your email,
We do sincerely apologize for any delay in the receipt of your
purchase and order. We are now processing all shipments for the July
11th Stock Arrival for the bicycle engine kits. Due to such a high
volume of pre-orders received, we have divided these orders into batch
shipments and these are being sent out throughout all of this week. We
estimate that all shipments will have been sent out by Friday July
25th.
If you have noticed that the tracking information on the UPS side may
not have updated yet, this likely due to the package not being scanned
yet into the UPS system. Please allow 1-2 days for this information to
update. Our packages are scanned once they are received at the UPS
warehouse and are then sorted for delivery to our customers.
Thank you for your patience while awaiting the delivery of your
purchase and order. The following is our shipping schedule for the
July 11th stock arrival :
Motorized Bicycle Kits Order
- Arrival Friday, 11th July
- Inspection by customs Monday 14th July
- Arrival at Burnaby, BC warehouse Wednesday 16th July or Thursday July 17th
- Shipment to be picked up by UPS Monday 21st July to Friday 25th July
*The schedule provided are estimations of when our order for the
motorized bicycle engine kits is scheduled to arrive and to be
shipped.
Once the item has been shipped through UPS , it takes roughly 3 - 9
business days to deliver the shipment.
Thank you kindly for your patience and understanding. If you do have
any further questions, please feel free to get in touch with us at any
time. I hope you have a great day ahead of you.
Regards,
Leah
-------------------------
Customer Support
On Wed, Jul 23, 2008 at 9:44 AM, <@yahoo.com> wrote:
> I'm not mad, I'm just sad it hasn't been sent.
> My friend bought a bike motor from you guys recently, So I know your short
> handed and I'm trying to be understanding. If this order had been handled
> like the first time I ordered a motor from you. I would be getting this
> package tomorrow or friday. I am quite sure you have not sent my package. I
> ordered it on the 17th of July. 6 days ago. I need this kit ASAP. Please
> send it soon. I want to do a lot of future business. I hope you get your
> ebay back to normal soon.
>
> ----- Original Message ----
> From: "powerkingshop@gmail.com" <powerkingshop@gmail.com>
> To: @yahoo.com
> Sent: Sunday, July 20, 2008 6:31:51 PM
> Subject: Item Shipped / Shipment Prepared Notification
>
> Attention: C/O Crazygringo
>
> The item(s) you have purchased from RuiHong Enterprises Ltd., have been
> prepared for shipment through UPS.
>
> IMPORTANT NOTE FOR PRE-SALE ORDERS: If the item(s) you have purchased was
> listed for PRE-SALE (noted in the listing description/title), this email is
> to confirm that the shipping label for your purchase has been prepared and
> the tracking number provided is for your records. Our shipping and delivery
> terms are valid upon availability of the item. PLEASE CONTACT US IF YOU
> WOULD LIKE TO RECEIVE A SHIPPING SCHEDULE FOR YOUR PURCHASE.
>
> Total number of packages is 1.
>
> Contents of the package(s):
>
>
> To track your package(s), click on the following link
>
> For heavy equipment shipped with Day & Ross, please visit
www.dayross.ca to
> track the status of your shipment.
>
> You can track your shipment and order status through the Kyozou Checkout by
> following
https://checkout.kyozou.com/.
>
> NOTE: Your Order Number is
>
> If, for any reason, you are unsatisfied with your purchase, please contact
> us at
powerkingshop@gmail.com with your order number 29057 and the reason
> for your dissatisfaction. We will make all reasonable efforts to resolve the
> issue.
>
>
> Thank you for your business.
>
> Best regards,
>
> RuiHong Enterprises Ltd.
>
> Shipping Department
>
>
powerkingshop@gmail.com
>
>
--
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PowerKing Online Store
http://www.powerkingshop.com/
Email :
powerkingshop@gmail.com