Stay away from "BirddogDistributing"!

Discussion in 'Dealer Reviews' started by mikaleno, Jan 13, 2009.

  1. mikaleno

    mikaleno Member

    Bought a muffler from these guy's (Bicycle-Engines.com), big mistake! Sent me the wrong one, then I had to prove they sent me the wrong one with pictures. Had to use my money/time sending it back of course.....No apology from them. Tried to fit the muffler won't fit, tried bending a little, broke it in two places. It wouldn't have mattered anyways because the connection nut they sent me was too big to screw on the muffler. They said they were all the same, wrong! They only sent half of the mounting bracket; they were going to ship that with the new muffler but forgot.

    I emailed them twice and called them twice, NO REPONSE! NO ACTION!

    Are you starting to see where I'm going with this. Don't buy from "Bicycle-Engines.com" aka "BirddogDistributing" they don't care about their customers. I'm not going to argue with anyone about this. Company's like this should go down in flames and I'll be cheering it on! I'm done with bad customer service and you should be too!
     
    Last edited: Jan 13, 2009

  2. Mountainman

    Mountainman Active Member

    I would not have bought anyTHING from them
    unless I was looking for someTHING for my hunting birddog

    kind of like ordering someTHING for my car to smell good from GoFishProducts.com

    be careful as you order those THINGS
     
  3. Last edited: Jan 13, 2009
  4. srdavo

    srdavo Active Member

  5. Mountainman

    Mountainman Active Member

    I apologize -- it's not funny !!!

    mikaleno
    I apologize for my comments made above
    I am sure that it was not a funny THING to be on the receiving end of
    and we do not wish to do MB business with ones
    who rip off and do not do the right THING

    MM
     
  6. mikaleno

    mikaleno Member

    Bicycle-Engines.com Vendor Area.

    MountainMan, your "thang" is always appreciated here! :D It's not the end of the world, but buyer beware when you order part's for those thangs!

    OK, I have this post where it belongs in the "Bicycle-Engines.com Vendor Area", it wouldn't let me in at first.
     
    Last edited: Jan 13, 2009
  7. So Birddog Dist. and Bicycle-engines.com are the same? I looked online and could only find a Birddog Dist. that sold Christmas tree lights, but I see at Bicycle-engines.com that they are affiliated with a Birddog Dist. Its a shame as Bicycle-engines.com seems to be the only Grubee Dist. in the U.S.
     
  8. srdavo

    srdavo Active Member

    the birddog guys are members here..... stay tuned. :grin5:
     
  9. mikaleno

    mikaleno Member

    Good when they get here tell them I'm done with 'em and moving on.
     
  10. biketec

    biketec Member

    I don't know where to start lets start at the top! we did send the wrong part I asked him to take a picture of the pipe, it is the digital age its not to hard to take a picture, and email it to save time and money just in case it was the right part and not have the Cust. send it back on there expense as per our return policy.
    Second we would have had been more than happy to do a refund for the items that happen to not work for your application and didn't have the necessary means to alter the universal parts that fit MOST bikes.But unfortunately in your email and your complaint on here you had altered it and unfortunately damaged the item in question.
    As for your emails and you phone calls we are a big company running multiple sites and your business is very important to use, However we cant drop everything we are doing to deal with one person, I worked with you in the past and I was getting to you in the order of which we received your calls and emails, Patience is key! If you go to DMV are you going to grab a number or are you going to go up and start yelling profanity's to the lady's who work there because there's other people in line? (which you did and is completely inappropriate!) I heard your phone call and you acted in a way that totally uncalled for! So were your emails that I had to forward to the manager because I couldn't dignify a response in terms that you could understand apparently, and its sad at your age that you have to react to a situation that is easily resolved for something as small as a $50.00 part for a MB.
    We have been selling kits for over 5 years now and have nothing but happy customers, take a look around on this site and others we have a 800 number, we have a emails, Support the work's I personally strive to make the customer as happy as I possibly can. Look around search my name as most know but for those who don't it's Jeremy.
    So I guess the point is you can't make every customer happy because they never will be no matter what you do. And the nerve to post and slander a company wishing negative things towards them is not the way to gain respect with fellow enthusiast or people in general.
    it only shows your mentality intelligence level, I'm really sorry we couldn't make you happy and It saddens me that we possibly lost a good customer.
    And the clincher is all the post I have read about legitimate complaints of other company's and never have I seen such a brutal attack towards a business that has done nothing but good for this industry and hobby.

    Also to clear the air about Birddog and affiliate sites, Birddog is a business in which many other sites are under that we operate, kind of like GM just because a company sells other products doesn't mean they are inferior take Walmart for instance do they sell walls? birddog is a term there the leader you send them out up front.
     
  11. biketec

    biketec Member

    Just wanted to also say sorry for some of the grammar mistakes in my post I could hardly see straight I was so upset someone would do this.

    Is what I should do is put his emails and phone conversations on here but I'm not going to go to that level. I said my peace and any coustmer who has delt with us knows otherwise.

    Say come to think of it why don't others who have dealt with us chime in and say a few words about there experience and the help they have received. I know there's a place on here for that but hummm the only two comments on there were positive and rated excellent until now.
     
  12. fetor56

    fetor56 Guest

    50% of the parts i was sold were either rusty & unuseable,or were inadequate for the advertised purpose.The other parts i was sold were good.
    Sorry for your experience mikaleno;doesn't entirely surprise me.
    BTW:Jeremy tried his best but he was facing an uphill battle.
     
  13. biketec

    biketec Member

    to clarify the tanks had rust in them and the rear carbs were not what you were expecting am I right on this on? But thanx your right I did do my best and always treated you as a valued customer to the best of my ability.
     
  14. fetor56

    fetor56 Guest

    The tanks had rust in them to the point of being unuseable(unless u bought an additional/expensive tank repair kit) & the carby's underpowered the engine/engines because they could not supply enough fuel.
    http://www.motoredbikes.com/showthread.php?t=16536
    You did your best with what u had to work with & that's appreciated.
    PS...under test conditions the tank & carby were approx 12" from each other.
     
  15. fetor56

    fetor56 Guest

  16. mikaleno

    mikaleno Member


    Great, go sell your incomplete stuff to someone else Mr. GM, I'm not going to wait a week for you to get back to me. I heard you in the background when I was talking to your secretary (the second time) giving her instructions on how to put me off!!!! I didn't yell profanity at your sec. No swear words on the phone or email, someone is a liar. I realize I altered the pipe and I told your sec. that. It wouldn't have matter anyway because the hardware was wrong and incomplete. So why should I keep calling and waiting for you? Maybe you just have too many iron's in the fire to handle your customers properly.

    This terrible lack of communication and service never should have went on this long. I sell stuff on EBay all the time. If somebody has a problem I jump on it right away, fix it or give them a full refund, that's how you deal with customers because their just too precious.
     
    Last edited: Jan 15, 2009
  17. MotoMagz

    MotoMagz Member

    Bicycle-engine.com sells good stuff and knows what he is selling. Few years ago I got the first GGB from the 3c's company(ya even before Revelution Cycle)So after bad gearbox,then wrong engine shaft and a bad bolt to hold the clutch,I knew what I needed so I called Bicycle-engines.com and had many ?'s to ask cuz I wanted the New GGB with the correct engine shaft.They always gave me a right answer and if not Jxxxxx would email me with an answer.My experiences have all been nothing but profesional!!New to this sight so I can't put a excellent rating in the review area. thanx MotoMagz
     
  18. mikaleno

    mikaleno Member

    Well judging by the size of this novel you sure seem to have enough time to talk to me now.
     
  19. biketec

    biketec Member

    like you said it has gone on too long I'm sorry your unhappy and its unfortionate we can't continue doing business. I would have tryed to make you happy the best I could have. And its a shame your unhappy. if you had the item undanaged I would have been more than happy to refund you in the full.
     
  20. mikaleno

    mikaleno Member

    Thanks man, I appreciate that, we'll see. Now get some sleep, it's not the end of the world.
     
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