MoonKS
Member
I sold a bicycle on eBay recently - I used UPS to get an exact quote online to the buyer's address. I went in and mailed it out today as promised to the buyer. The online quote from UPS.com was about $65 dollars less than I was charged today. Here is what I wrote the UPS Store today when I got home and saw why the discrepency.
"To whom it may concern,
I was in your store at 6:12 PM today, April 21st. My Parcel Shipping Order
Number is 29045912.
I brought in a bicycle to ship. The bicycle weighed 50 lbs according to both
your scale and my scale at home (a calibrated parts scale). The box dimensions
are:
55 L x 8 W x 29 H. These measurements are actually printed on the outside of the box by the bicycle maker - I also measured twice before obtaining a quote on UPS.com.
Here is the problem - the woman who measured the box today said it was 30 inches in Height. I told her the box said 29 H and my Stanley tape measure said 29 inches.
The box is not bulging - I ordered the bike and paid UPS ground to have it
shipped to me originally- I sold the bike - I used the box from the same model bike, sold it and I am shipping to someone else. That difference of 1" measured by your staff changed my shipping cost from the online quote I obtained of $37.58 to $104.70 for a "large package fee".
I have a printout of the original quote - it shows the measurements and declared value. I have the receipt from my transaction today showing the overcharge due to incorrect measurement.
I did not notice the 1" difference as measured by your employee until after I returned home. By this time your business was closed for the day
I will be stopping by your store tomorrow, April 22nd to see how we can rectify this amicably.
Thank you for your time.
Respectfully,
Matthew XXXXXX"
The UPS staff told me the bike would not go out until tomorrow evening since I brought it by so late today. I am going in tomorrow morning to see what I can do. I will cut 1/2" off the box and refold it if I must - but I know what the box measured - and normally I tend to look for the best in people but I can't help feel that the person who waited on me today knew that going up 1 extra inch would more than double the cost of shipping - I measured the box before shipping - it matched the factory imprinted measurments on the box exactly.
So, anyone ever have this sort of experience?
Regards,
Matthew
"To whom it may concern,
I was in your store at 6:12 PM today, April 21st. My Parcel Shipping Order
Number is 29045912.
I brought in a bicycle to ship. The bicycle weighed 50 lbs according to both
your scale and my scale at home (a calibrated parts scale). The box dimensions
are:
55 L x 8 W x 29 H. These measurements are actually printed on the outside of the box by the bicycle maker - I also measured twice before obtaining a quote on UPS.com.
Here is the problem - the woman who measured the box today said it was 30 inches in Height. I told her the box said 29 H and my Stanley tape measure said 29 inches.
The box is not bulging - I ordered the bike and paid UPS ground to have it
shipped to me originally- I sold the bike - I used the box from the same model bike, sold it and I am shipping to someone else. That difference of 1" measured by your staff changed my shipping cost from the online quote I obtained of $37.58 to $104.70 for a "large package fee".
I have a printout of the original quote - it shows the measurements and declared value. I have the receipt from my transaction today showing the overcharge due to incorrect measurement.
I did not notice the 1" difference as measured by your employee until after I returned home. By this time your business was closed for the day
I will be stopping by your store tomorrow, April 22nd to see how we can rectify this amicably.
Thank you for your time.
Respectfully,
Matthew XXXXXX"
The UPS staff told me the bike would not go out until tomorrow evening since I brought it by so late today. I am going in tomorrow morning to see what I can do. I will cut 1/2" off the box and refold it if I must - but I know what the box measured - and normally I tend to look for the best in people but I can't help feel that the person who waited on me today knew that going up 1 extra inch would more than double the cost of shipping - I measured the box before shipping - it matched the factory imprinted measurments on the box exactly.
So, anyone ever have this sort of experience?
Regards,
Matthew