yes, as a customer i don't like it when my seller drops out of communication, either...when we last spoke, the guys were busy as heck but still in production. it so happens i'm affected by the whole deal, too...don is waiting for his new kit to be delivered thru me, so torques i totally relate. i, like everyone else, had no idea they were socked in by bad weather. so, last nite i get a call explaining everything, every kit and part they had onhand has been assembled, packed, & then shipped after the weather broke. every order that can be filled has been sent on it's way. the storm & power outage left a gap in their supply, and their communications.
golden eagle got busy, it happens. then the storm hit, well, it happens, too. the way dennis related the story on the phone tells me he's just as po'd about events as his customers. he made comments like "ever hear of hand-tools?" when he was told the manufacturer couldn't get his parts out because of the outage.
altho the delay may be getting to you, don't "worry"...noone is ripped off, and noone will be left standing in the cold over support & service. anyone who's ever dealt with them in the past knows this, too. some of these comments are just steam blowing off, i know...but your concerns will be forgotten as the gebe team gets caught up & you get back on the road.
