I bought a Torquer pipe from Arrow about a year and a half ago, no problems. He shipped a little late, but I still got the part when he said I would. If anything has changed since then, I hadn't heard about it till now. You would (or probably not) be surprised how many mab vendors have started out fine and ended up like Jim. But if this is the situation over at Arrow, then there is no point in getting any info. I know of a certain customer who liked to drink a lot and would call Dave and argue with him, perhaps this has something to do with that. I wouldn't blame Dave if that was the case. That guy was an @#*$.