Update on Pistonbikes tank situation
I emailed Robert at Pb on Sunday afternoon, and at about 6:30 that evening, he called me at home to see what we could work out.
I told him that I expected a solid tank and would like for him to ship me another one. He wanted the leaky tank back first, but was unsure if he had a UPS account number that I could use so they would pay return freight and he also said that they were out of tanks right now but they would send me a replacement when they got new ones in.
He mentioned that they suggest "all tanks be sealed before use" and thought that a sealing kit would cost about $12. Since they don't suggest that on the website or in the literature that comes with the tank, I proposed that he send mea sealing kit. "We can't ship chemicals" was the reply.
As we left it, he is going to check and see if they have a return shipping number, and he also said he would check and see if they could give me a merchandise credit against the cost of sealing kit I purchased locally.
All of my dealings have been cordial, and it really seems they want to help and they promised to email me with some further information this afternoon.
Once I hear from them, I'll post an update in the vendor reviews and let you know how well they did.
I love the way the big tanks look on my bikes---I hope I can work it out.