FrizzleFried
Well-Known Member
I purchased two back rims from Grubee a month or so back. The total order came to over $320.00 from my recollection.
I've encountered a MASSIVE problem and this will be a true test of this companies customer service.
The rims arrived completely assembled with a single instruction for install that reads:
That is it.
SO... I adjusted my sprocket (by spinning clockwise/counterclockwise) to where I wanted it to be. I then set the (3) hub set screws... removed the disc brake part as I didn't need it with a rim brake setup and went on my way. Things worked great for a number of miles until I got some slippage i thought was the clutch. An adjustment later and things worked again... but upon next attempt to start I got what I thought was some massive slippage in my clutch ...until I noticed it was the damn sprocket moving separate from the hub.
Upon checking the diagram at their site it appears there was supposed to be a set ring on the OUTSIDE of the sprocket. The factory had installed it on the INSIDE of the sprocket (on BOTH of my rims i bought mind you!). Also, evidently... I was supposed to leave the disc ring in place as well even if I don't use disc brakes.
There is NO mention of either things included with the rims. I posed the exact instructions included with the rims above. I had NO IDEA there was supposed to be a set ring... until I went looking for a reason my my rim was not working right. I had NO IDEA I was supposed to leave the disc ring in place. There was nothing that stated so antywhere in the package I received.
I got the above instructions... and a receipt.
That's it.
NOW... the hub is freakin ruined. I mean... RUINED. History... lets see what Don does. The man should replace the rim at his expense IMHO... where do you stand?
Here is the cluster "F" that is the hub....along with the lock ring that was on the INSIDE of the damn sprocket and that won't come off now.
I've encountered a MASSIVE problem and this will be a true test of this companies customer service.
The rims arrived completely assembled with a single instruction for install that reads:
HEADS UP: Securely tighten 3 hub set screws after final sprocket alignment is established and everything is checked for chain to tire clearance and if used disc brake operation and clearance. Use a 2.5mm hex Allen Wrench to turn the (3) hub set screws securely down on top of the hD axle threads. Once the sprocket hub set screws are all locked down there is no need to ever remove the steel hub again as it should then become a permanent fixture.
That is it.
SO... I adjusted my sprocket (by spinning clockwise/counterclockwise) to where I wanted it to be. I then set the (3) hub set screws... removed the disc brake part as I didn't need it with a rim brake setup and went on my way. Things worked great for a number of miles until I got some slippage i thought was the clutch. An adjustment later and things worked again... but upon next attempt to start I got what I thought was some massive slippage in my clutch ...until I noticed it was the damn sprocket moving separate from the hub.
Upon checking the diagram at their site it appears there was supposed to be a set ring on the OUTSIDE of the sprocket. The factory had installed it on the INSIDE of the sprocket (on BOTH of my rims i bought mind you!). Also, evidently... I was supposed to leave the disc ring in place as well even if I don't use disc brakes.
There is NO mention of either things included with the rims. I posed the exact instructions included with the rims above. I had NO IDEA there was supposed to be a set ring... until I went looking for a reason my my rim was not working right. I had NO IDEA I was supposed to leave the disc ring in place. There was nothing that stated so antywhere in the package I received.
I got the above instructions... and a receipt.
That's it.
NOW... the hub is freakin ruined. I mean... RUINED. History... lets see what Don does. The man should replace the rim at his expense IMHO... where do you stand?
Here is the cluster "F" that is the hub....along with the lock ring that was on the INSIDE of the damn sprocket and that won't come off now.