ADARacing...great parts, lousy personality

Discussion in 'Spare Parts, Tools & Product Developement' started by augidog, Apr 13, 2009.

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  1. augidog

    augidog New Member

    i wanted to order the 40cc juice box...called ada to check availability & make debitcard purchase.

    ada didn't seem in the mood & said "in stock, order online"

    ada checkout processed the (credit card) preauthorization (money gone) but declined the order because the billing address did not EXACTLY match. it didn't EXACTLY match because ada checkout inserted "USA" at the bottom of my address.

    ada says "nothing we can do now, you should have made the order when you were on the phone"

    now, and i don't know for how long, i don't even have the funds to find another source.

    will update.

  2. DetonatorTuning

    DetonatorTuning Active Member


    go over to and put up a post and see if someone there can help you.

    those guys do alot of buisness generated off that forum.

    good luck,
  3. augidog

    augidog New Member

    thanks...i'm in the throes of an email battle with ada at the next move will be to spread the word as you suggested, if i have to.
  4. DetonatorTuning

    DetonatorTuning Active Member

    interestingly, their website onyl lists the 29cc version of the juice box, or am i missing something, i tend to have trouble navigating some sites LOL
  5. augidog

    augidog New Member

  6. augidog

    augidog New Member

    ada is not budging...bottom line is i have to wait for the funds to be re-deposited, then i have to hope ada will transact a debit-card over the phone, which is what i initially asked for.

    not happy with ada customer service, seems like they've "automated" the personal touch out of doing business. i sure wish i had other options but it looks like they've got the best stuff.
    Last edited: Apr 13, 2009
  7. Pablo

    Pablo Motored Bikes Sponsor

    I don't understand how they can get that far (preauthorization) and THEN say the address doesn't match.....that stinks. Nor can I understand why they can't wipe the slate clean.

    I will say this from the vendor end - as nice as everyone is, you say engines, bikes, etc (maybe anything really)....and somehow there are a lot of people trying cheezy scams. Maybe they (ADARacing) have all shields up.....
  8. augidog

    augidog New Member

    nor can i...yes it stinks.

    they've offered to run the deal manually "when" i get the funds back...but only as credit...i fear the same result.

    the human can't (won't?) go in and override the computer? there is such a thing as too many shields, eh?

    edit: i don't wanna be misunderstood...i'm not trying to expect too much, or be a problem-customer...but since i've used similar "checkouts" for years now, i know the card can be a hassle & sometimes be declined. but, i have never before found myself without the funds after the process...and can only conclude it's some extra thingy at ada. i used "lousy personality" in this topic because i think this did boil down to lack of personal attention. if (as they keep asserting to me) a phone order was a sure thing, you'd think i'd hear "look, aug, since i got you on the phone anyway, how about i just take your order now, this way i'll know you're ok"...? i do understand i might've just seen their monday morning personality. so, since i'm pretty excited about using the juice-box (for exhaust, i'm still deciding between "ada/stalker" or "tgn/x-can") as a clean and technically accurate way to add boost, i will try again when i can & report back.
    Last edited: Apr 13, 2009
  9. augidog

    augidog New Member

    my card company has given me a number that ADA can call to cancel the pre-auth.

    i've forwarded the number to ADA.

    if ADA doesn't make this call, my money will sit in limbo for the next 6 days.
  10. Pablo

    Pablo Motored Bikes Sponsor

  11. augidog

    augidog New Member

    oh yeah....seems a merchant would know they can do that, so "there's nothing i can do" takes on a whole new meaning...

    i should mention that, so far as my CC company is concerned, the transaction is pending, so it was not them who kicked the deal, it was the ADA checkout system.

    all the excitement is gone...i'll be looking for ANY alternative to ADA products.
    Last edited: Apr 14, 2009
  12. SDMiniMotorsports

    SDMiniMotorsports New Member

    Brooks at ADA is a good guy, but he is a one man show. I've been dealing with him for years and he's still in it for the customer.

    But.... the Juicebox is just another version of a Boost Bottle. A boost bottle is an intake resonance chamber. The formula for a properly sized intake resonance chamber is no less than 1x engine size up to 1.25 engine size. So, a 50cc engine needs at least a 50cc 'volume'. Sadly, the juice box does not meet this space requirement as it is only about 16cc's of volume.

    The KOSO boost bottle however does. It is a true 50cc bottle. Same price bracket, but a more flexible design allows more mounting options for the MotorBiker.

  13. augidog

    augidog New Member

    i understand your input, SD'...and appreciate it. since i have to provide service myself, i do understand. i also believe they're nice folks or they wouldn't have such a following. i've not worried about being ripped off, this isn't about character, it's purely about personal attention when it's warranted. i recieved none, or recieved it after the fact. i just got off the phone with ADA & was told "yeah...i got the number you sent...i'll get to it in a little while..."

    how am i supposed to feel about this? i sent that info early & prolly could have seen my money by end of business...oh, well, maybe tomorrow...grrr

    anyways. i know what to expect from "boost" 32 sports a homemade pulse-tube, measured carefully for displacement match, it does what i expect & nothing more.

    i specifically want the juicebox for my 40 because it meets my mounting needs exactly, clean and simple, i believe (incorrectly?) it is a displacement match, and apparently a high-quality offering, too.

    but those guys are ticking me off, sometimes you have to break into routine to solve an unexpected problem...once i have the money back i still want to buy the box, i can't be any more "understanding" than that.
    Last edited: Apr 14, 2009
  14. SDMiniMotorsports

    SDMiniMotorsports New Member

    Last edited by a moderator: Apr 14, 2009
  15. augidog

    augidog New Member

    so, this started monday's now thursday, i'm still sitting on my thumbs waiting for the return of my money.
  16. SDMiniMotorsports

    SDMiniMotorsports New Member


    Dont sit on yer thumbs bro... use those digits and give Brooks a call.

    Let him know that Jim from San Diego prompted you to call. Be nice and see what happens.
  17. augidog

    augidog New Member

    that implies i wasn't initially "nice"...which i was, all the way until they blamed the problem on me or my card-company.

    i've called or emailed everyday...ADA no longer asserts it was my card-company's fault, and they've been slightly more conciliatory, but it's still thursday & i still don't have my money...i don't think another call is gonna change things.
    Last edited: Apr 16, 2009
  18. SDMiniMotorsports

    SDMiniMotorsports New Member

    My bad---

    I honestly did not mean to imply that you were not nice. Sorry if it came out that way.
  19. augidog

    augidog New Member

    shoot, i know yer only trying to help, but this has gone beyond ridiculous to outrageous. i'm tired of asking for good service, & i need the funds back on my card so i can shop elsewhere.
  20. SDMiniMotorsports

    SDMiniMotorsports New Member

    Check this bro, even the best companies screw up.

    If you feel you have reached the retail brick wall, grab your credit card, flip it over and call the 1800 number. Talk to the CC Company and have the charges reversed.

    Its my own personal (professional retail) experience that the customer gets all the preference with the card company. They do not hesitate to snatch funds from a retailer.

    I play by the 3 strikes rule. If he's gotten his three pitches and struck out, its time to go to the referee for the call on the play. Your strength is with the card company, but you only have 45 days. Don't delay, make the call this morning and set the stopwatch to see it get resolved.
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