I have had a Prime account for many years now and have zero problems and always have no problem getting ahold of a live person and anytime there is a problem with an order, it is always resolved to my satisfaction.Do you have a prime account?
Agreed.I have contacted them on multiple occasions, you can actually chat with a real person and they've always been super helpful.
They've always been great for me, but I do understand that may not be reflective of everyone's experience.