Recently shopping for an eBike (Qualisports Dolphin) which was hard to find but Bikeberry site said "in stock" so I went for it, reasonably expecting shipment within a week or so. WEEK 1: no word so I called & was told it would be shipped "within this week"... WEEK 2: same story... WEEK 3: same. WEEK 4: FINALLY shipped (28 days after my order) & might arrive during week 5... or 6?
I could have got the same service from another seller (who was up front about delayed shipment), or even driven to a retailer who had one on the floor & brought it home the same day.
Along the way I was told everything from "hasn't arrived from the manufacturer", "the shipping container is backed up at the port of Los Angeles", "shipping is slow due to COVID" and "we don't have it yet, our warehouse is looking for it", none of which meet my understanding of the term "in stock". Scammy, to say the least, it's like one step shy of bait and switch.
Customer service was always polite but lots of "on hold" time... I spent over 45 minutes on the phone 2 different times, and once 56 minutes to get essentially nowhere with my order. About my third phone call I was offered a 5% discount for my "frustration" but $65 doesn't really cover it.
One star review for finally sending me a bike (so far I only have tracking number, but at least that's something), minus 4 stars for having to change my travel plans for which I wanted to have the bike. Ridiculous.