Well I really don't want to get into my 9 month long headache with them, but they are scandals to say the least, they jerked me around and lied from the get go, little did they know, they were not the first s#@tbags I have dealt with, save every email, document ever interaction, cause it will help you with the BBB, and the Attorney Generals Office, I had their butts nailed with fraud by internet and using the USPS to carry out their dirty deed, Mr. Postmaster don't take kindly to that, but to sum up they will lie on shipping facts and packing slips, I had the postman watch me open a package that I knew didn't have what was suppose to be shipped, with informed delivery, I seen they shipped what should have been a new motor, because they bearing came apart in less than 10 miles, but I was so damn tired of playing picture merry go round with 13 people up there got everyone of there names in emails, they played that so much, I told them send me wat I need to repair it but they said sending crankcase, cylinder, piston, no bearings no gaskets, but my postman knew the s**t I was going through, so he was standing there when opened it packing slip said all in the tiny little 6x6x6 box which only contained a piston and a clutch cable yea unreal, so I call CS and you know they don't got a clue bout nothing they just call the storage facility to get the lie from the douche bags to relate to you, I ask was there two boxes shipped no just one and she said all items shipped with that tracking number, then just minutes later Denzel emails me which we done went around a few times telling me everything was delivered , I told him to share his shipping secrets because the crankcase wouldn't even fit in that box let alone with the other parts, he emailed back what do you need , I started sending him copies of previous emails and showing him how stupid they looking they sent me a new motor took another 3 months to ship it, figured they were trying to get it in a 6x6x6 box, but they sent me a 20$ Bikeberry credit, for my trouble, I was told at one time I could not be degrading their staff, he didn't like me saying they were a disgrace to the business instead of what they claim to be [the best] what a joke, if I get on that side of the map, I'm gonna leave that right there, I'll bring extra cash