going POSTAL!!!
It just keeps getting better...
So I called bikepartsusa.com to ask for a UPS tracking number on my spokes. I was told last week that they were sent UPS ground (to my dismay) and so I expected them in five days. Yesterday was five days and they had not arrived. So I called and the guy and he said he'd call me back with the order and tracking information. Five or so hours later, when he DID NOT call me back I called him. He told me they were being shipped usps priority mail TODAY.
I said, "WHAT?"
He went on to say that they DID ship last week but since I didn't get them by now they went ahead and re-shipped them. "Those are 262's (referring to the length) right?"
(why is he asking me that?) He said technically they can't put in a claim for ten days on priority mail shipments.
Frankly... I'm dumbfounded.
After I chewed into him and asked him directly if he's SURE they are being shipped today... and why didn't he send them UPS which has a tracking system second to none? Why also had they not gone out "overnight" since this is the third week and "two shipments" later I still had not received my spokes.
He said they can TRACK USPS PRIORITY. Ha! Right! Anyone here track mail shippments? The BEST you get is delivery confirmation a day or so later.
He said they ship something like 150 packages a day and loose six or eight shipments in the mail per month. I guess I'm just unlucky. I had two shipments lost. Does anyone want to figure the odds on that? I did... it's 1 in 9,000,000. Somebody get me a lottery ticket!!!
Ya know... if you screw up and admit it, I might be miffed but I'd be polite and go away. I'd get over it. I mean... I've been waiting for three weeks. My loving wife drops me off and picks me up every day from work. I'm a pretty patient person. If it's in the mail, I'm not gonna call you every day to see if it's still in the mail. But if you screw up again and again and don't admit to the mistake that's a different story.
I need my bike... it's my second car right now!
All I ask is honesty. Everyone screws up. I screw up. Just admit it and do better... don't just cover it with newspapers and think knowone is gonna smell it!
GGGRRRROOOOWWWWWLLLL!!!!
One month waiting for the kit, two weeks riding, one month waiting for spokes. Two and a half months out of a short New England summer. Not mad at GEBE... I heard about their kits at the same time others did. Just bad timming.
Did I mention this transaction is with:
bikepartsusa.com
I need a hug!
Ross