I have done my best to expose motoredlife as much as I can...The owner/operator puts out decent videos but he is lousy at running his business and dealing with customers.
Pexmor good engines?
- Thread starter Corp
- Start date
Corp
Member
I wonder if i can just dispute the charge and get my money back, the fact that it says Sold and Shipped by Bicycle-Engines.com but bicycle-engines were out of stock, im going to assume im not going to get my engine any time soon
Good question...So it seems that motoredlife isn't stocking their own bought supply from the only official source of Phantoms but just re-orders through them to send it to you...Wow.
Gordy
Well-Known Member
Did you order with a credit card?
Corp
Member
i did not..
sdboy619
New Member
I'm in the same situation as you. I bought mine through Motoredlife just a week ago.. and still have gotten no response on a delivery date. I'm trying to find a way to just cancel my order as well..
I mentioned to someone in the past that if they are ordering either a Zeda or Phantom motor kit from Alex at motoredlife, what they REALLY need to be doing is call bicycle-engines.com up in Montana by telephone since they always answer their phones, and just simply state they ordered such and such Zeda or Phantom product from Alex at motoredlife only to find out through this forum that bicycle-engines.com is the ONLY official vendor of these products in the USA and ask them point blank if they have business dealings with this guy Alex and since it is their product he is selling and then not answering customers calls, emails etc. and even says Sold and Shipped by Bicycle-Engines.com
Let them know that Alex is ruining bicycle-engines reputation on the forums and has nothing but bad writeup reviews here and then lets see how long it takes to get Alex to communicate with customers...lol...lol.
Here is the phone number for bicycle-engines.com (406) 586-5970
Let us know what they have to say and especially let them know that you will be letting the forum members know how they are gonna deal with Alex, considering that it seems he is handling their product and even marking it shipped by bicycle-engines.com...I am almost willing to bet that something just might happen to stop Alex's silence and lack of customer service.
Too bad his customer service relations is no where near as good as his youtube videos.
Corp
Member
T
Also the phantoms will be out of stock for another 6 weeks!! I bought an zeda 100
Would still love to be refunded my money for the phantom
Talked to to bicycle-engines and they do indeed work with Alex at motoredlife. They referred to him as working for them but was not aware of the practice of selling items that were not in stock. The lady said she is going to escalate the issue with the higher ups and did claim that what he was doing is misleading and not something they support.
Also the phantoms will be out of stock for another 6 weeks!! I bought an zeda 100
Would still love to be refunded my money for the phantom
Gordy
Well-Known Member
Did you talk with Molly? She's really awesome when you have any issuesT
Talked to to bicycle-engines and they do indeed work with Alex at motoredlife. They referred to him as working for them but was not aware of the practice of selling items that were not in stock. The lady said she is going to escalate the issue with the higher ups and did claim that what he was doing is misleading and not something they support.
Also the phantoms will be out of stock for another 6 weeks!! I bought an zeda 100
Would still love to be refunded my money for the phantom
This sounds like a productive phone call then, You mentioned "They referred to him as working for them", did you bring up a refund for the Phantom when that was said, or is it more or less that he is merely a vendor for them???...That can make all the difference in the world refund wise.T
Talked to to bicycle-engines and they do indeed work with Alex at motoredlife. They referred to him as working for them but was not aware of the practice of selling items that were not in stock. The lady said she is going to escalate the issue with the higher ups and did claim that what he was doing is misleading and not something they support.
Also the phantoms will be out of stock for another 6 weeks!! I bought an zeda 100
Would still love to be refunded my money for the phantom
Keep us all informed if Alex suddenly contacts you after B-E.com contacts him about this, or if they are gonna make some commitment about refunds etc, on Alex taking money for out of stock items.
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