Engine Trouble Bike won't start

More information required. I get this a lot when providing tech support over the phone. They say 'it's not working' or 'it won't let me', and I have no idea what the client is seeing on their end :~\
Thats what i was getting at. I was just trying to be funny about it. Lol. My next question to him would be, have you tried resetting it or unplugging and plugging it back in? Lol jk.
 
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