- Local time
- 3:04 PM
- Jul 23, 2020
- Alamogordo, NM, USA
Obviously the tire jockey wasn't using his torque stix to put the wheels back on again...Any decent tire shop or any shop doing tire rotations uses torque stix at all times.My Mom had new tires put on her car, I checked the wheel lug nuts to see if they were torqued down properly.
The lugs on the front wheels were loose, I called the tire shop "Big O Tire" and b^tched out the manager.
I instituted a nation wide program with Valvoline branded shops to not always use torque stix, but to also have another tech also grab the air gun and double check the first tech to be doubly sure those wheels are on securely and to spec...A good double check system like that works if it is enforced at all times...Each tech also had to initial the work sheet so I could hold anyone accountable for not following proper proceedure.