Check that then first thing - is the roller able to roll freely? And when I say freely, I mean without the chain on it, can you roll it with just one finger? If not, is the roller catching on anything, like one of the mounting brackets? If it's not snagging on anything but you can't roll it with only one finger, you've got a problem. Inside the roller is a hollow cylindrical washer like bit. Putting it in backwards can help, but if not, just keep on adjusting it until you can bolt it to the tensioner securely while it still is able to roll.