redpiper777
Member
I'm not sure I'm in the right place here but maybe I can save a few very bad headaches here....If you can avoid it stay away from bikepartsusa dot com...They are the absolute worst company I have ever dealt with...I all started when I ordered a bunch of stuff for a new project..Simple...Thats when is all went to he**...At first the website looks great and is just chucked full of anything bicycle you can think of...HUGE LIE...They drop ship from everywhere, lack absolute and total communication, lie, cheat, send bad parts, wrong parts and do none of it in the time they say they will in your e-mail generated receipt...If your lucky enough to have them actually answer their phone your in the top 1%...After paying for the 7 to 10 day shipping I had to call at 15 days and no parts...I got this excuse " well the parts you ordered are no longer available"..I asked well why didnt I get a call or e-mail? Their respnse "Well sir our shipping department doesnt call people, they dont have time"....Fine whatever just send me the updated parts then.."OK sir right away" so almost a month later after several phone calls from different phones so they wouldnt recognize my number and answer and unanswered e-mails I finally got all but one part...Guess what, it took another 6 e-mails to get the part 2 weeks later...I started to do a little research on this company after I wasnt getting replies from them and found a ton of complaints on the internet...People, I'm just here to say they look great and the prices are great but the company is not great at all...Spend a few extra bucks and go where you will get your parts on time and get communication when you need it...Oh by the way i forgot to mention they WILL NOT send you a tracking number for any means on the website...For 2 months all I heard was "its broke we're working on it".....They dont supply one becuse they have no clue where they are going to get your parts or how they are going to get them to you...If you dont want to trust this just pull up bikepartsusa on complaints.com and everything you will want and need to see about this company is there....
Last edited: