Never dealt with them on eBay but I did off eBay. Took me over a 1 1/2 months and many complaints with the BBB, FTC, Attorney General’s Office and others. No telling how much money in time they wasted to answer the complaints and take care of me. I hit them in the pocket book that really hurts. Screw me once it is their fault screw twice it is mine I will not every buy from them on eBay. I am one that does not lay down and take it I give it right back. There is a big law firm in Macon, that I personally kick their butt MYSELF! They ended up giving me money back and told me to forget the bill.