powerkingshop on ebay is Slacking real bad!

crazygringo

Member
Joined
Jun 27, 2008
Messages
46
There shorthanded these days but there now resorting to fibbing about when they will send the motor. I ordered a second motor after having good luck ordering the first one The first one was here in 1 week. It was a preorder they did not have it in stock. This one it has been over a week I ordered 7/17 and they still have not sent it. UPS has not recieved the package. They have been sending everyone in automated emails. I will post a sample of this email. My bro nunyabiddness ordered one also and had the same problem If you want your motor shipped in a reasonable amount of time. Do not order from powerkingshop on ebay. Not until they hire some more people at least. I think they put there kids in charge of there ebay sales. They have no ethics and will not return your phone calls or respond to your email except with automated lies:censored:. I told them I would try to be patient but there lies set me off. I am very close to telling paypal I didn't get delivery and I want my money back. Question is who should I order it from? Is there someone that would send it right away that takes paypal?
 

crazygringo

Member
Joined
Jun 27, 2008
Messages
46
Just to clarify The first motor I ordered was a preorder and was not in stock until the next day. I got that motor in 1 week. This motor was on preorder for 7/11 I ordered it 7/17, So that motor was in stock when I ordered it. Its been a week and 2 days and they still have not sent it, at least according to UPS tracking. If I am wrong in being disappointed. I expect everyone here to let me know. I don't want to be unreasonable and I don't want them FIBBING to us. thanks for moving thread to proper section guys
 

crazygringo

Member
Joined
Jun 27, 2008
Messages
46
Hi there and thank you for your email,

We do sincerely apologize for any delay in the receipt of your
purchase and order. We are now processing all shipments for the July
11th Stock Arrival for the bicycle engine kits. Due to such a high
volume of pre-orders received, we have divided these orders into batch
shipments and these are being sent out throughout all of this week. We
estimate that all shipments will have been sent out by Friday July
25th.

If you have noticed that the tracking information on the UPS side may
not have updated yet, this likely due to the package not being scanned
yet into the UPS system. Please allow 1-2 days for this information to
update. Our packages are scanned once they are received at the UPS
warehouse and are then sorted for delivery to our customers.

Thank you for your patience while awaiting the delivery of your
purchase and order. The following is our shipping schedule for the
July 11th stock arrival :

Motorized Bicycle Kits Order
- Arrival Friday, 11th July
- Inspection by customs Monday 14th July
- Arrival at Burnaby, BC warehouse Wednesday 16th July or Thursday July 17th
- Shipment to be picked up by UPS Monday 21st July to Friday 25th July

*The schedule provided are estimations of when our order for the
motorized bicycle engine kits is scheduled to arrive and to be
shipped.

Once the item has been shipped through UPS , it takes roughly 3 - 9
business days to deliver the shipment.

Thank you kindly for your patience and understanding. If you do have
any further questions, please feel free to get in touch with us at any
time. I hope you have a great day ahead of you.

Regards,

Leah

-------------------------
Customer Support






On Wed, Jul 23, 2008 at 9:44 AM, <@yahoo.com> wrote:
> I'm not mad, I'm just sad it hasn't been sent.
> My friend bought a bike motor from you guys recently, So I know your short
> handed and I'm trying to be understanding. If this order had been handled
> like the first time I ordered a motor from you. I would be getting this
> package tomorrow or friday. I am quite sure you have not sent my package. I
> ordered it on the 17th of July. 6 days ago. I need this kit ASAP. Please
> send it soon. I want to do a lot of future business. I hope you get your
> ebay back to normal soon.
>
> ----- Original Message ----
> From: "powerkingshop@gmail.com" <powerkingshop@gmail.com>
> To: @yahoo.com
> Sent: Sunday, July 20, 2008 6:31:51 PM
> Subject: Item Shipped / Shipment Prepared Notification
>
> Attention: C/O Crazygringo
>
> The item(s) you have purchased from RuiHong Enterprises Ltd., have been
> prepared for shipment through UPS.
>
> IMPORTANT NOTE FOR PRE-SALE ORDERS: If the item(s) you have purchased was
> listed for PRE-SALE (noted in the listing description/title), this email is
> to confirm that the shipping label for your purchase has been prepared and
> the tracking number provided is for your records. Our shipping and delivery
> terms are valid upon availability of the item. PLEASE CONTACT US IF YOU
> WOULD LIKE TO RECEIVE A SHIPPING SCHEDULE FOR YOUR PURCHASE.
>
> Total number of packages is 1.
>
> Contents of the package(s):
>

>
> To track your package(s), click on the following link
>
> For heavy equipment shipped with Day & Ross, please visit www.dayross.ca to
> track the status of your shipment.
>
> You can track your shipment and order status through the Kyozou Checkout by
> following https://checkout.kyozou.com/.
>
> NOTE: Your Order Number is
>
> If, for any reason, you are unsatisfied with your purchase, please contact
> us at powerkingshop@gmail.com with your order number 29057 and the reason
> for your dissatisfaction. We will make all reasonable efforts to resolve the
> issue.
>
>
> Thank you for your business.
>
> Best regards,
>
> RuiHong Enterprises Ltd.
>
> Shipping Department
>
> powerkingshop@gmail.com
>
>



--
----------------------------------------------
PowerKing Online Store
http://www.powerkingshop.com/
Email : powerkingshop@gmail.com
 

bluegoatwoods

Well-Known Member
Joined
Mar 23, 2008
Messages
3,017
One thing that comes to mind is that they mentioned that orders to be filled by the shipment that they expected July 11 would leave as late as July 25.

You placed your order July 17. There could well have been people in line ahead of you.

If your order left on July 25 and UPS says "Yup, we've got it." on Monday morning, then I'd say things didn't work out too badly.

I wouldn't get impatient yet. (Though I do understand how you might want this engine badly. I remember it very well. :)
 

strainjpnt

Member
Joined
Jun 16, 2008
Messages
69
they are a very small company and are swamped with work just calm down and they will eventually get back to you
 
T

Torques

Guest
Hi there and thank you for your email,

We do sincerely apologize for any delay in the receipt of your
purchase and order. We are now processing all shipments for the July
11th Stock Arrival for the bicycle engine kits. Due to such a high
volume of pre-orders received, we have divided these orders into batch
shipments and these are being sent out throughout all of this week. We
estimate that all shipments will have been sent out by Friday July
25th.

If you have noticed that the tracking information on the UPS side may
not have updated yet, this likely due to the package not being scanned
yet into the UPS system. Please allow 1-2 days for this information to
update. Our packages are scanned once they are received at the UPS
warehouse and are then sorted for delivery to our customers.

Thank you for your patience while awaiting the delivery of your
purchase and order. The following is our shipping schedule for the
July 11th stock arrival :

Motorized Bicycle Kits Order
- Arrival Friday, 11th July
- Inspection by customs Monday 14th July
- Arrival at Burnaby, BC warehouse Wednesday 16th July or Thursday July 17th
- Shipment to be picked up by UPS Monday 21st July to Friday 25th July

*The schedule provided are estimations of when our order for the
motorized bicycle engine kits is scheduled to arrive and to be
shipped.

Once the item has been shipped through UPS , it takes roughly 3 - 9
business days to deliver the shipment.

Thank you kindly for your patience and understanding. If you do have
any further questions, please feel free to get in touch with us at any
time. I hope you have a great day ahead of you.

Regards,

Leah

-------------------------
Customer Support






On Wed, Jul 23, 2008 at 9:44 AM, <@yahoo.com> wrote:
> I'm not mad, I'm just sad it hasn't been sent.
> My friend bought a bike motor from you guys recently, So I know your short
> handed and I'm trying to be understanding. If this order had been handled
> like the first time I ordered a motor from you. I would be getting this
> package tomorrow or friday. I am quite sure you have not sent my package. I
> ordered it on the 17th of July. 6 days ago. I need this kit ASAP. Please
> send it soon. I want to do a lot of future business. I hope you get your
> ebay back to normal soon.
>
> ----- Original Message ----
> From: "powerkingshop@gmail.com" <powerkingshop@gmail.com>
> To: @yahoo.com
> Sent: Sunday, July 20, 2008 6:31:51 PM
> Subject: Item Shipped / Shipment Prepared Notification
>
> Attention: C/O Crazygringo
>
> The item(s) you have purchased from RuiHong Enterprises Ltd., have been
> prepared for shipment through UPS.
>
> IMPORTANT NOTE FOR PRE-SALE ORDERS: If the item(s) you have purchased was
> listed for PRE-SALE (noted in the listing description/title), this email is
> to confirm that the shipping label for your purchase has been prepared and
> the tracking number provided is for your records. Our shipping and delivery
> terms are valid upon availability of the item. PLEASE CONTACT US IF YOU
> WOULD LIKE TO RECEIVE A SHIPPING SCHEDULE FOR YOUR PURCHASE.
>
> Total number of packages is 1.
>
> Contents of the package(s):
>

>
> To track your package(s), click on the following link
>
> For heavy equipment shipped with Day & Ross, please visit www.dayross.ca to
> track the status of your shipment.
>
> You can track your shipment and order status through the Kyozou Checkout by
> following https://checkout.kyozou.com/.
>
> NOTE: Your Order Number is
>
> If, for any reason, you are unsatisfied with your purchase, please contact
> us at powerkingshop@gmail.com with your order number 29057 and the reason
> for your dissatisfaction. We will make all reasonable efforts to resolve the
> issue.
>
>
> Thank you for your business.
>
> Best regards,
>
> RuiHong Enterprises Ltd.
>
> Shipping Department
>
> powerkingshop@gmail.com
>
>



--
----------------------------------------------
PowerKing Online Store
http://www.powerkingshop.com/
Email : powerkingshop@gmail.com

It sounds like they gave you a very satisfactory response. Automated lies?
 
Last edited by a moderator:

NunyaBidness

Member
Joined
Jun 20, 2008
Messages
329
some people aren't comprehending what they are reading.

strainjpnt:they DID get back to him, they just sent an automated reply that did NOT tell the truth.

Torques: the reply is NOT the truth. they said his package has been sent and UPS says they don't have it yet. so my question to you is, how is that a satisfactory reply?

all of the replies from powerkingshop are automated replies, that get sent TWO days after you email them. o and you say just call them, good luck, I've tried to call them and NEVER gotten an answer.
while they did make good on a part that went bad, it took 2 days to get a reply from them the first time, I replied back, then it took another 2 days for them to reply again.
I can understand they are a little short handed at the moment, but this is rather ridiculous and I will NOT make another purchase from them.
 
T

Torques

Guest
Receiving a tracking number doesn't mean a package is sent. Didn't you know that? It is common knowledge, the tracking number is only a receipt transmitted to UPS to EXPECT a future shipment. Do you think they are intentionally misleading EVERY single customer, then expect every one of those customers to bombard them with email inquiries, hardly. What is so mysterious about this fragment of their response:



"Motorized Bicycle Kits Order
- Arrival Friday, 11th July
- Inspection by customs Monday 14th July
- Arrival at Burnaby, BC warehouse Wednesday 16th July or Thursday July 17th
- Shipment to be picked up by UPS Monday 21st July to Friday 25th July

*The schedule provided are estimations of when our order for the
motorized bicycle engine kits is scheduled to arrive and to be
shipped.

Once the item has been shipped through UPS , it takes roughly 3 - 9
business days to deliver the shipment.

Thank you kindly for your patience and understanding. If you do have
any further questions, please feel free to get in touch with us at any
time. I hope you have a great day ahead of you.

Regards,

Leah

It seems pretty self-explanatory. I had NUMEROUS email conversations with them and all of their responses were clear and timely. I don't see what the problem here is. They are not misleading. My 10+ emails were clear. If I didn't understand something, I wrote them back, then received a clear response to my clarification. This sounds like knee-jerk unnecessary bashing but have at it. I wouldn't hesitate to buy from them again. My experience was very satisfactory. Are we gonna have a big argument now?
 
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