MoonKS
Member
I was on my way home from work when I looked down to check my speed - it said I was going zero MPH - pretty impressive. When I got home I checked to see if the speedo cable was secure at both ends (speedo and wheel) - and it was.
So I unscrewed it from the speedometer and when I did there was about a 1.75 inch piece of internal braided/wound steel cable that was sheared off (see attached photo). So I call the dealer since it is only 10 days old - they tell me they stock no Whizzer parts or accessories and to call Whizzer. So I get out my owners manual and dial the number - I get a message it is no longer in service. So I hit the website and they have a completely different number.
I call and speak with an extremely nice lady who tells me that I should contact my dealer as that is how they handle warranty claims. I told her I did and that they said they do not deal in parts/accessories. She said to try again and let them know that is how Whizzer does it - and that once the dealer contacts them (Whizzer) they can have the cable shipped directly to my address.
By this time the dealer is closed - so I will hit them up tomorrow. But I also told the kind woman at Whizzer that the number in their Owners Manual is out of service - she said, "You must have purchased an older Whizzer". I told her it was a 2007 NE5 according to the title - she said they should have a newer manual or one with an insert - I said the manual I got was all greasy and beat up and it says that the rear brake is a coaster brake - hmmmm.
Odd to have the cable snap like that - there is no tension on the cable at all - I must have had one built on a Friday
She said if I get no help from the dealer with my second try I could just call them back and they will get the cable to me. I like good service - and I feel like I am getting it with Whizzer.
Regards,
Matthew
So I unscrewed it from the speedometer and when I did there was about a 1.75 inch piece of internal braided/wound steel cable that was sheared off (see attached photo). So I call the dealer since it is only 10 days old - they tell me they stock no Whizzer parts or accessories and to call Whizzer. So I get out my owners manual and dial the number - I get a message it is no longer in service. So I hit the website and they have a completely different number.
I call and speak with an extremely nice lady who tells me that I should contact my dealer as that is how they handle warranty claims. I told her I did and that they said they do not deal in parts/accessories. She said to try again and let them know that is how Whizzer does it - and that once the dealer contacts them (Whizzer) they can have the cable shipped directly to my address.
By this time the dealer is closed - so I will hit them up tomorrow. But I also told the kind woman at Whizzer that the number in their Owners Manual is out of service - she said, "You must have purchased an older Whizzer". I told her it was a 2007 NE5 according to the title - she said they should have a newer manual or one with an insert - I said the manual I got was all greasy and beat up and it says that the rear brake is a coaster brake - hmmmm.
Odd to have the cable snap like that - there is no tension on the cable at all - I must have had one built on a Friday

She said if I get no help from the dealer with my second try I could just call them back and they will get the cable to me. I like good service - and I feel like I am getting it with Whizzer.
Regards,
Matthew